Shopify Compliance Dispute Resolution

Summary

If Shopify claims non-compliance, provide written authorizations or supplier invoices for branded products. If documents are rejected, seek legal advice. Consider filing a complaint with the Minnesota Attorney Generals Office.

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We have reviewed the document(s) you submitted and require some additional information. Please visit this link or login to your Shopify admin to securely upload the following documents: Written authorization from each brand or rightsholder whose products you sell OR Supplier or retailer invoices from which these products were purchased specifically for Nintendo/Demon Slayer/Fortnite/Rick & Morty/ Star Wars etc. All of your documents will be handled securely, according to our Privacy Policy. If you are unable to provide the requested documentation you will need to remove the branded or trademarked product(s) from your Shopify storefront and all sales channels. If we don't receive the requested documentation by Nov *, *, we may take further action on your account.
It seems Shopify needs proof that you're authorized to sell these branded products. If you have:
- Written authorizations from the brands
- Supplier invoices for these products
Share these documents with Shopify to prove your compliance. If not, you might have to remove these products to avoid any legal issues.
i have summited all documents requested they rejected them.
It seems like there might be an issue with the documents you've provided. If Shopify continues to reject your documents even though they are in order, you may want to seek legal advice. A lawyer can help you understand your rights and the best course of action.
shopify is targeting new store owners
I understand your frustration. However, Shopify has its own policies and reserves the right to enforce them. If you believe you're being unfairly targeted, you may want to consult with a lawyer experienced in e-commerce law. You could also consider filing a complaint with the Minnesota Attorney General's Office.