Utilities Reconnection After Death

Summary

To reconnect utilities after a family members death, contact the utility company with the account details and address. Provide a death certificate and proof of relationship to the deceased. Submit these documents via email or fax as instructed by the utility company. Once verified, utilities are typically reactivated within 1-2 business days. Adjust the conversation details to fit your specific situation.

Full Conversation

Can you provide me with a sample conversation with the utilities company for my uncle to have to get utilities back on since my mother passed away my sister turned them off while my niece lives there
Hi Kelly, here’s a sample conversation for your uncle to use when contacting the utilities company:
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Uncle: Hi, my name is [Uncle's Name]. I need assistance in getting the utilities turned back on at my late sister's residence.
Utilities Company: Sure, I can help with that. Can you provide me with the account details and the address of the property?
Uncle: The address is [Property Address], and the account was under my late sister's name, [Mother's Name]. My niece currently lives there, but the utilities were turned off by my sister.
Utilities Company: I’m sorry for your loss. We’ll need some verification before we can proceed. Could you provide a copy of the death certificate and proof of your relationship to the account holder?
Uncle: Yes, I have the death certificate and documents showing my relationship. How should I submit these?
Utilities Company: You can email them to [email address] or fax them to [fax number]. Once we receive and verify the documents, we can proceed with reactivating the utilities.
Uncle: Thank you. I'll send the documents right away. How long will it take to reactivate the utilities onceyou receive the documents?
Utilities Company: It usually takes about *-* business days after verification. We'll notify you once it's done.
Uncle: Great, thank you for your help.
Utilities Company: You're welcome. Have a good day.
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Feel free to adjust the details to fit your specific situation. Is there anything else you need assistance with?