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Online Casino Withdrawal Dispute
Summary
If an online casino denies a withdrawal due to unclear bonus terms, review the terms thoroughly and document all interactions. Contact the casinos customer service for clarification and consider escalating the issue to the Louisiana Gaming Control Board if necessary. If the bonus terms do not specify restrictions on game types, you may have grounds for a dispute. Draft a formal complaint outlining the misrepresentation and request a reconsideration of the withdrawal. If needed, seek legal advice or representation to address the matter effectively.Full Conversation
July 28th *, I made a deposit of $* with a no rules deposit bonus of *%. I clicked on your new slots tab on your homepage and went down and found a game that looked interesting and started the game. It turned out to be a crash game but I did not know that and the website did not specify that it was one. It's literally listed under new SLOTS tab on their homepage. I've attached pictures to show how this is the case. Shortly after entering the game and not knowing how to play it and realizing that it was just wasting my money and I didn't like it at all I exited out of the game and went on to play Lightning coins where I won all of the money that I wound up winning. At the end of it I was trying to cash out the max that I could which was $*. My withdrawal was denied however and the reason for this was that I was told that playing the crash game violated the rules of the bonus.
Hey ****! It sounds frustrating dealing with that situation. In Louisiana, online gambling and related disputes can be tricky. Here are some steps you might consider:
- Review the terms and conditions of the bonus thoroughly.
- Contact the website’s customer service for clarification on the game's categorization.
- If needed, file a complaint with the Louisiana Gaming Control Board.
Did the website provide any specific terms regarding game types and bonuses?
- Review the terms and conditions of the bonus thoroughly.
- Contact the website’s customer service for clarification on the game's categorization.
- If needed, file a complaint with the Louisiana Gaming Control Board.
Did the website provide any specific terms regarding game types and bonuses?
I reviewed the bonus and nowhere on the bonus does it say anything about it any games causing any forfeiture byt I was instructed that the best that I could get was a withdrawal of $* and that I would be losing out on the $* that I fairly won.
Hey ****! It sounds like a confusing situation. If the bonus terms don't mention restrictions on game types, you might have grounds for a dispute. Here are some suggestions:
- Check if the website has any hidden terms or clauses.
- Ensure you have documentation of the interaction and their response.
- Consider escalating the issue to the Louisiana Gaming Control Board.
Have you tried contacting the website's customer support for further clarification?
- Check if the website has any hidden terms or clauses.
- Ensure you have documentation of the interaction and their response.
- Consider escalating the issue to the Louisiana Gaming Control Board.
Have you tried contacting the website's customer support for further clarification?
Can you put together a response to their customer service department informing them that you are my legal representation and that you believe that there are adequate and very clear grounds for a dispute my favor
Case Rating: *
****, while I can't act as your legal representation, I can guide you on drafting a response. Here's a suggestion:
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Subject: Dispute Regarding Bonus Terms Violation
Dear [Customer Service Team],
I am writing to formally dispute the denial of my withdrawal request of $*. On July 28th, *, I made a deposit with a no rules deposit bonus of *% and began playing a game listed under the "New Slots" tab. The game was a crash game, which was not specified and thus misrepresented.
After reviewing the bonus terms, there is no mention of restrictions related to specific game types that would lead to forfeiture. I believe there are clear grounds for a dispute in my favor, and I am requesting a reconsideration of my withdrawal request.
Attached are the screenshots highlighting the game's listing under the slots category. Please review these and provide clarification on the categorization and its impact on the bonus.
I look forward to your prompt response to resolve this matter.
Thank you.
Best regards,
**** ****
---
This draft outlines your concerns and asks for clarification. Consider reaching out to the Louisiana Gaming Control Board if the issue persists.
****, while I can't act as your legal representation, I can guide you on drafting a response. Here's a suggestion:
---
Subject: Dispute Regarding Bonus Terms Violation
Dear [Customer Service Team],
I am writing to formally dispute the denial of my withdrawal request of $*. On July 28th, *, I made a deposit with a no rules deposit bonus of *% and began playing a game listed under the "New Slots" tab. The game was a crash game, which was not specified and thus misrepresented.
After reviewing the bonus terms, there is no mention of restrictions related to specific game types that would lead to forfeiture. I believe there are clear grounds for a dispute in my favor, and I am requesting a reconsideration of my withdrawal request.
Attached are the screenshots highlighting the game's listing under the slots category. Please review these and provide clarification on the categorization and its impact on the bonus.
I look forward to your prompt response to resolve this matter.
Thank you.
Best regards,
**** ****
---
This draft outlines your concerns and asks for clarification. Consider reaching out to the Louisiana Gaming Control Board if the issue persists.
Can you include the casinos name, Elegant Spins, also change it to requesting $* since they cashed out $* of the $* to me as a temporary resolution
Case Rating: *
Here's a revised draft for your response to Elegant Spins:
---
Subject: Dispute Regarding Bonus Terms Violation
Dear [Customer Service Team],
I am writing to formally dispute the denial of my withdrawal request of $*. On July 28th, *, I made a deposit with a no rules deposit bonus of *% and began playing a game listed under the "New Slots" tab. The game was a crash game, which was not specified and thus misrepresented.
After reviewing the bonus terms, there is no mention of restrictions related to specific game types that would lead to forfeiture. I believe there are clear grounds for a dispute in my favor, and I am requesting a reconsideration of my withdrawal request, considering the temporary resolution of $*.
Attached are screenshots highlighting the game's listing under the slots category. Please review these and provide clarification on the categorization and its impact on the bonus.
I look forward to your prompt response to resolve this matter.
Thank you.
Best regards,
**** ****
---
Consider reaching out to the Louisiana Gaming Control Board if the issue persists.
Here's a revised draft for your response to Elegant Spins:
---
Subject: Dispute Regarding Bonus Terms Violation
Dear [Customer Service Team],
I am writing to formally dispute the denial of my withdrawal request of $*. On July 28th, *, I made a deposit with a no rules deposit bonus of *% and began playing a game listed under the "New Slots" tab. The game was a crash game, which was not specified and thus misrepresented.
After reviewing the bonus terms, there is no mention of restrictions related to specific game types that would lead to forfeiture. I believe there are clear grounds for a dispute in my favor, and I am requesting a reconsideration of my withdrawal request, considering the temporary resolution of $*.
Attached are screenshots highlighting the game's listing under the slots category. Please review these and provide clarification on the categorization and its impact on the bonus.
I look forward to your prompt response to resolve this matter.
Thank you.
Best regards,
**** ****
---
Consider reaching out to the Louisiana Gaming Control Board if the issue persists.
Write it from the perspective of my attorney representing me
Case Rating: *
---
As your attorney, I would address Elegant Spins on your behalf with the following draft:
---
Subject: Legal Dispute Regarding Bonus Terms Violation
Dear [Customer Service Team],
I represent **** **** regarding the denial of his withdrawal request of $*. On July 28th, *, Mr. **** made a deposit with a no rules deposit bonus of *% and played a game listed under the "New Slots" tab, which was a crash game. This misrepresentation led to a misunderstanding.
The bonus terms reviewed do not indicate any restrictions related to specific game types that would result in forfeiture. Therefore, we believe there are clear grounds for a dispute in Mr. ****'s favor and request a reconsideration of the withdrawal request to reflect the temporary resolution of $*.
Attached are screenshots highlighting the game's listing under the slots category. We ask that you review these and provide clarification on the categorization and its effect on the bonus.
We anticipate your prompt response to this matter to avoid further escalation.
Thank you.
Sincerely,
[Your Attorney Name/Attorney Firm’s Name]
---
As your attorney, I would address Elegant Spins on your behalf with the following draft:
---
Subject: Legal Dispute Regarding Bonus Terms Violation
Dear [Customer Service Team],
I represent **** **** regarding the denial of his withdrawal request of $*. On July 28th, *, Mr. **** made a deposit with a no rules deposit bonus of *% and played a game listed under the "New Slots" tab, which was a crash game. This misrepresentation led to a misunderstanding.
The bonus terms reviewed do not indicate any restrictions related to specific game types that would result in forfeiture. Therefore, we believe there are clear grounds for a dispute in Mr. ****'s favor and request a reconsideration of the withdrawal request to reflect the temporary resolution of $*.
Attached are screenshots highlighting the game's listing under the slots category. We ask that you review these and provide clarification on the categorization and its effect on the bonus.
We anticipate your prompt response to this matter to avoid further escalation.
Thank you.
Sincerely,
[Your Attorney Name/Attorney Firm’s Name]
Change the request that was denied to * and include that my deposit initially was $*
Case Rating: *
Here's the revised draft from the perspective of your attorney:
---
Subject: Legal Dispute Regarding Bonus Terms Violation
Dear [Customer Service Team],
I represent **** **** regarding the denial of his withdrawal request of $*. On July 28th, *, Mr. **** made an initial deposit of $* with a no rules deposit bonus of *% and played a game listed under the "New Slots" tab, which was a crash game. This misrepresentation led to a misunderstanding.
The bonus terms reviewed do not indicate any restrictions related to specific game types that would result in forfeiture. Therefore, we believe there are clear grounds for a dispute in Mr. ****'s favor and request a reconsideration of the withdrawal request, considering the temporary resolution of $*.
Attached are screenshots highlighting the game's listing under the slots category. We ask that you review these and provide clarification on the categorization and its effect on the bonus.
We anticipate your prompt response to this matter to avoid further escalation.
Thank you.
Sincerely,
[Your Attorney Name/Attorney Firm’s Name]
---
If you wish to pursue further legal action, consider contacting the Louisiana Gaming Control Board.
Here's the revised draft from the perspective of your attorney:
---
Subject: Legal Dispute Regarding Bonus Terms Violation
Dear [Customer Service Team],
I represent **** **** regarding the denial of his withdrawal request of $*. On July 28th, *, Mr. **** made an initial deposit of $* with a no rules deposit bonus of *% and played a game listed under the "New Slots" tab, which was a crash game. This misrepresentation led to a misunderstanding.
The bonus terms reviewed do not indicate any restrictions related to specific game types that would result in forfeiture. Therefore, we believe there are clear grounds for a dispute in Mr. ****'s favor and request a reconsideration of the withdrawal request, considering the temporary resolution of $*.
Attached are screenshots highlighting the game's listing under the slots category. We ask that you review these and provide clarification on the categorization and its effect on the bonus.
We anticipate your prompt response to this matter to avoid further escalation.
Thank you.
Sincerely,
[Your Attorney Name/Attorney Firm’s Name]
---
If you wish to pursue further legal action, consider contacting the Louisiana Gaming Control Board.
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