Airbnb Account Closure Issue

Summary

In New York, Airbnb must provide valid reasons for cancellations and refund the full amount if the cancellation is not your fault. If your account is closed and funds are withheld, contact Airbnb support. If unsuccessful, consult local tenant rights organizations or seek legal advice. For compensation due to losses, provide evidence and prove Airbnbs responsibility. For emergency housing options, consider local resources.

Full Conversation

I been staying in an air BNB for two weeks. The host is nice and no problems there. Two nights ago we were in bed at * am we get a message that r account is closed and we need to leave immediately. Do me and my husband called and we appealed an hour later they sent us another message apologizing and reinstated or reservation. So yesterday we went to pay our extension and it was accepted and approved took * out of our account and we got confirmation. An hour later we get another message that r account is closed and we need to verify identity which if u look on his account it's verified. So now they won't reistate took our money we no where to go with two disabled people and kids. The host came here and saw we r not being any kind of risk. I suppose to be able to stay till the 17th. We explained our situation and nothing
Hello ****, I understand your situation is stressful. To provide accurate advice, could you please tell me in which country and state/province you are located?
Usa cochection new york
I understand your distress. In New York, it's illegal for hosts to evict guests without proper notice. You may consider the following:
- Contact Airbnb for support.
- If unsuccessful, consult local tenant rights organizations.
- In extreme cases, consider legal action.
Please note: This is general advice and may not apply to your specific situation.
It's not the host. It's the company air BNB
Understood. In New York, Airbnb must adhere to certain rules.
- Airbnb must provide proper cancellation reasons.
- They must also refund the full amount if the cancellation is not your fault.
You may consider contacting Airbnb again or seeking legal advice if you feel your rights have been violated.
Because of this situation I lost work time kids and school
I understand that this has been a challenging situation for you. In such cases, you could potentially seek compensation for your losses. However, this involves:
- Providing evidence of your losses.
- Proving Airbnb's responsibility.
Please note, this is general advice. For specifics, consult a local attorney.
We are middle age couple here with our children cuz our house was condemned
I'm sorry to hear about your situation. Condemned properties can be a complex issue. Could you please clarify if you're looking for information about your rights as tenants or looking for options for emergency housing?