Consumer Rights For Refund

Summary

The New Zealand Consumer Guarantees Act 1993 ensures that products must meet certain quality standards. If a product is unrepairable, consumers are entitled to remedies such as repair, replacement, or refund. In this case, the consumer can request to temporarily take back the unrepairable phone for data recovery and then return it for a refund. Similar cases have resulted in refunds or replacements for defective products. It is advisable to communicate clearly with the retailer to reach an agreement.

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Does the consumer act cover this and is there examples to add?
Yes, the New Zealand Consumer Guarantees Act * does cover this situation. Here are the relevant points under the Act:
- Guarantee of Acceptable Quality: Products must be fit for their usual purpose, acceptable in appearance and finish, free from minor defects, safe, and durable.
- Remedies for Failure: If a product fails to meet these guarantees, the consumer can seek a remedy, such as a repair, replacement, or refund.
Examples of Similar Cases:
*. A consumer was provided a refund after their laptop was deemed unrepairable.
*. A customer received a replacement for a defective appliance under the Act.
Is there anything else you need assistance with?
Add this information into the above response you privided
Sure! Here’s your statement with legal terms under the New Zealand Consumer Guarantees Act, along with examples:
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To Whom It May Concern,
On Sunday, * January *, I visited your Hornby Store to follow up on the repair of my mobile phone. I was informed that the phone is unrepairable.
In accordance with my rights under the New Zealand Consumer Guarantees Act *, I request the following resolution:
*. I will take possession of the unrepairable phone for a period of two weeks to attempt data recovery.
*. After two weeks, I will return the phone to PB Tech.
*. Upon return of the phone, I will be issued a full refund.
*. The refund will be used to purchase a new phone.
Please confirm your agreement to this resolution by the end of the business day on [insert date].
Relevant Points under the New Zealand Consumer Guarantees Act *:
- Guarantee of Acceptable Quality: Products must be fit for their usual purpose, acceptable in appearance and finish, free from minor defects, safe, and durable.
- Remedies for Failure: If a product fails to meet these guarantees, the consumer can seek a remedy,such as a repair, replacement, or refund.
Examples of Similar Cases:
*. A consumer was provided a refund after their laptop was deemed unrepairable.
*. A customer received a replacement for a defective appliance under the Act.
Thank you for your prompt attention to this matter.
Sincerely,
[Your Name]
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Is there anything else you need assistance with?