Dispute Unused Phone Bill

Summary

If you have an outstanding bill for phones that were never used due to a car accident, gather any documentation related to the accident and proof that the phones were never activated. Contact Xfinity Mobile with this evidence to negotiate the bill. Its reasonable to request a waiver given the circumstances. If Xfinity Mobile refuses, consider seeking legal advice for further options.

Full Conversation

Well it wasn't my car so no i do not but could possibly get the proof. And I believe on their systems they can see the phones were never activated or used.
You might have a potential case for disputing the bill with Xfinity Mobile. Here's what you can do:
- Gather any documentation regarding the car accident (e.g., police reports, insurance claims).
- Obtain proof that the phones were never activated or used.
- Contact Xfinity Mobile with this evidence to negotiate the outstanding bill.
Do you have any other questions or concerns?
Nope just wanted to know if id be being a jerk for asking them to waive the bill and how to go about it. Thank you
It's definitely not being a jerk to ask for the bill to be waived, especially given the circumstances. Here's how to go about it:
- Gather any evidence of the car accident.
- Obtain proof from Xfinity Mobile that the phones were never activated.
- Contact Xfinity Mobile customer service and explain your situation politely, presenting the gathered evidence.
Would you like more detailed steps on how to approach the conversation with Xfinity Mobile?
Awesome thanks
It's worth reaching out to Xfinity Mobile with evidence to negotiate the bill. If they refuse, consider seeking legal advice for further assistance.
Would you like more detailed steps on how to approach the conversation with Xfinity Mobile?