Delayed Online Order Resolution

Summary

If your online order is delayed and the seller is unresponsive, review their refund policy and contact your payment provider to dispute the charge. File a complaint with the West Bengal Consumer Affairs Department if necessary. Consider initiating a chargeback with your bank or credit card company by providing evidence of the transaction and following their dispute process.

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How to file a complaint
You can file a complaint with your local consumer protection agency. Here’s how:
- Visit their website.
- Look for the complaint section.
- Fill out the complaint form with relevant details.
- Attach any supporting documents, such as purchase receipts and email correspondence.
Would you like specific contact information for your local consumer protection agency?
They dont have any complaint section and any refund policy or any chat support system
If the seller lacks a complaint section, refund policy, or chat support, you can take these steps:
- Contact your payment provider: Explain the situation and initiate a chargeback or dispute.
- File a complaint with your state's Attorney General's office: They often handle consumer complaints and can take action.
Where are you located? This will help me provide the specific contact information for your state's Attorney General's office.
Kolkata West bengal
You can file a complaint with the Department of Consumer Affairs in West Bengal. Here’s how:
- Visit their website: [Consumer Affairs Department, West Bengal](http://www.wbconsumers.gov.in)
- Fill out the complaint form with relevant details.
- Attach supporting documents like purchase receipts and email correspondence.
Would you like to know more about the chargeback process with your payment provider?
Yes
To initiate a chargeback with your payment provider, follow these steps:
- Contact your bank or credit card company: Call their customer service number.
- Explain the situation: Inform them you did not receive the product.
- Provide evidence: Share any emails and purchase receipts.
- Follow their dispute process: They will guide you through their specific procedures.
Would you like more detailed steps or have any other questions?