Phone Disconnection Threats Solution

Summary

If youre receiving threatening calls from your phone carrier about disconnection despite recent recharge, consider filing a complaint with the Telecom Regulatory Authority of India (TRAI). Document all calls and responses from customer support for evidence. Writing a formal complaint email to your phone carrier can also help. Include details like your phone number, the issue, and your requests for resolution. Request clarification on your account status, assurance against premature disconnection, and an explanation for the calls. Keep a copy of your complaint for records and seek a written response within a reasonable timeframe.

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yes but they have only given me uncertain answer to recharge my number
You might consider filing a complaint with the Telecom Regulatory Authority of India (TRAI) regarding the discrepancy and the threatening calls. They can provide oversight and ensure fair practices by telecom companies.
Have you documented these calls and the responses you've received from customer support?
no
It might be a good idea to start documenting the calls and responses you've received. This will help provide evidence if you decide to escalate the issue further.
Have you considered writing a formal complaint to your phone carrier and keeping a copy for your records?
yes, please explain how to write it in an email
Sure, here's a template for writing a formal complaint email to your phone carrier:
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Subject: Urgent: Discrepancy in Account Status and Threatening Calls
Dear [Phone Carrier's Customer Service],
I hope this email finds you well. I am writing to formally address a concerning issue regarding my phone number [Your Phone Number].
Despite my recent recharge, which expired only 10 days ago, I have been receiving threatening calls from your representatives stating that my number is about to be disconnected. According to your official website, a number should not be disconnected until 90 days after the recharge expires.
I have previously contacted customer support but received only uncertain responses, insisting that I recharge my number immediately. This situation has caused significant distress and inconvenience.
To resolve this matter, I request the following:
*. Immediate clarification on the status of my phone number.
*. Assurance that my number will not be disconnected prematurely.
*. An explanation for the threatening calls and corrective measures to prevent such incidents in the future.
I have started documenting these calls and the responses from customer support for future reference. I would appreciate your prompt attention to this matter and a written response within [reasonable time frame, e.g., 7 days].
Thank you foryour understanding and cooperation.
Sincerely,
[Your Name]
[Your Contact Information]
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Would you like to include anything else in the email?