Misleading Product Advertising Claims

Summary

Under Australian Consumer Law, businesses must not engage in misleading or deceptive conduct. Misleading claims can include false advertising about a product’s features. You may be entitled to a remedy, such as a refund or replacement. Consider contacting the business directly, lodging a complaint with NSW Fair Trading, or pursuing legal action through the NSW Civil and Administrative Tribunal.

Full Conversation

I was mislead in buying a product under false pretences.
Hi ****! Sorry to hear about your situation. Could you tell me more about the product and how you were misled? This will help me provide you with the relevant legal information.
Advertising said product was easy to use and required no technical expertise. This was a lie.
It sounds like you might have a case for misleading or deceptive conduct under Australian Consumer Law. Here are a few points to consider:
- Businesses must not engage in misleading or deceptive conduct.
- Misleading claims can include false advertising about a product’s features.
- You may be entitled to a remedy, such as a refund or replacement.
Would you like information on how to proceed with a complaint or seek legal advice?
yes
Case Rating: *
Under Australian Consumer Law (ACL), you may be able to take the following steps:
- Contact the business directly and request a remedy.
- Lodge a complaint with NSW Fair Trading.
- Consider mediation or taking legal action through the NSW Civil and Administrative Tribunal (NCAT).
Would you like specific information on any of these steps?