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Electricity Bill Dispute Resolution
Summary
If you receive a demand for an outstanding electricity balance without detailed invoices, request itemized bills from the company and their debt collectors. Lodge a complaint with Consumer Affairs Victoria if they fail to provide the necessary documentation. Additionally, contact the Energy and Water Ombudsman Victoria for further assistance. Keep records of all communications and consider seeking mediation or legal advice if the issue persists.Full Conversation
I have requested them number of times for the copy of bills but they sent only total outstanding balanced invoice not all copies
Got it. Here are some steps you can take:
- Response to Lawyer: Clearly state that without detailed bills, you cannot verify the debt. Request itemized bills again.
- Consumer Affairs Victoria: File a complaint detailing your issue and the lack of response.
Would you like assistance drafting a response to the lawyer?
- Response to Lawyer: Clearly state that without detailed bills, you cannot verify the debt. Request itemized bills again.
- Consumer Affairs Victoria: File a complaint detailing your issue and the lack of response.
Would you like assistance drafting a response to the lawyer?
yes please
Sure thing! Here's a draft you can use to respond to the lawyer:
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Dear [Lawyer's Name],
I am writing to acknowledge receipt of your recent communication regarding the outstanding electricity balance.
As previously requested, I require detailed account statements and copies of all invoices that constitute the total outstanding amount. Without these documents, I am unable to verify the claimed debt.
Please provide the requested documentation within the next seven days so that I may review it properly.
In the meantime, I have lodged a complaint with Consumer Affairs Victoria regarding this matter.
Thank you for your cooperation.
Sincerely,
[Your Name]
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Would you like any additional assistance?
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Dear [Lawyer's Name],
I am writing to acknowledge receipt of your recent communication regarding the outstanding electricity balance.
As previously requested, I require detailed account statements and copies of all invoices that constitute the total outstanding amount. Without these documents, I am unable to verify the claimed debt.
Please provide the requested documentation within the next seven days so that I may review it properly.
In the meantime, I have lodged a complaint with Consumer Affairs Victoria regarding this matter.
Thank you for your cooperation.
Sincerely,
[Your Name]
---
Would you like any additional assistance?
can you add that I did requested this for number of times to the debt collectors and company
Case Rating: *
Sure, here's the updated draft:
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Dear [Lawyer's Name],
I am writing to acknowledge receipt of your recent communication regarding the outstanding electricity balance.
As previously requested multiple times from both the company and their debt collectors, I require detailed account statements and copies of all invoices that constitute the total outstanding amount. Without these documents, I am unable to verify the claimed debt.
Please provide the requested documentation within the next seven days so that I may review it properly.
In the meantime, I have lodged a complaint with Consumer Affairs Victoria regarding this matter.
Thank you for your cooperation.
Sincerely,
[Your Name]
---
Would you like any additional assistance?
Sure, here's the updated draft:
---
Dear [Lawyer's Name],
I am writing to acknowledge receipt of your recent communication regarding the outstanding electricity balance.
As previously requested multiple times from both the company and their debt collectors, I require detailed account statements and copies of all invoices that constitute the total outstanding amount. Without these documents, I am unable to verify the claimed debt.
Please provide the requested documentation within the next seven days so that I may review it properly.
In the meantime, I have lodged a complaint with Consumer Affairs Victoria regarding this matter.
Thank you for your cooperation.
Sincerely,
[Your Name]
---
Would you like any additional assistance?
can you give the steps to go with consumer affairs
Case Rating: *
Sure, here are the steps to lodge a complaint with Consumer Affairs Victoria:
*. Gather Information: Collect all relevant documentation, including communication with the electricity company and debt collectors.
*. Visit Website: Go to the Consumer Affairs Victoria website.
*. File a Complaint: Follow the instructions to lodge a complaint online.
*. Provide Details: Include all relevant details and attach necessary documents.
*. Submit: Review and submit your complaint.
Would you need any more help with this?
Sure, here are the steps to lodge a complaint with Consumer Affairs Victoria:
*. Gather Information: Collect all relevant documentation, including communication with the electricity company and debt collectors.
*. Visit Website: Go to the Consumer Affairs Victoria website.
*. File a Complaint: Follow the instructions to lodge a complaint online.
*. Provide Details: Include all relevant details and attach necessary documents.
*. Submit: Review and submit your complaint.
Would you need any more help with this?
what else help you can?
Case Rating: *
I'm glad to help with your situation! Aside from lodging a complaint with Consumer Affairs Victoria and responding to the lawyer, you can:
- Seek mediation to resolve disputes.
- Contact the Energy and Water Ombudsman Victoria (EWOV) for assistance.
- Maintain a record of all communications and responses.
Would you need help with any of these options?
I'm glad to help with your situation! Aside from lodging a complaint with Consumer Affairs Victoria and responding to the lawyer, you can:
- Seek mediation to resolve disputes.
- Contact the Energy and Water Ombudsman Victoria (EWOV) for assistance.
- Maintain a record of all communications and responses.
Would you need help with any of these options?
yes
Case Rating: *
Great, I can help you with the steps to contact the Energy and Water Ombudsman Victoria (EWOV):
*. Gather Information: Collect all relevant documents and communications.
*. Contact EWOV: Visit their website or call them to lodge a complaint.
*. Provide Details: Include all necessary information and documents.
*. Follow Up: Keep track of your complaint status.
Would you need help drafting a complaint for EWOV?
Great, I can help you with the steps to contact the Energy and Water Ombudsman Victoria (EWOV):
*. Gather Information: Collect all relevant documents and communications.
*. Contact EWOV: Visit their website or call them to lodge a complaint.
*. Provide Details: Include all necessary information and documents.
*. Follow Up: Keep track of your complaint status.
Would you need help drafting a complaint for EWOV?
thanks
Case Rating: *
You're handling the situation quite well by gathering documentation and lodging complaints with Consumer Affairs Victoria and the EWOV. If you need further assistance, feel free to ask. Your case seems strong, but if you encounter more complexities or legal challenges, consider consulting a lawyer for detailed advice.
You're handling the situation quite well by gathering documentation and lodging complaints with Consumer Affairs Victoria and the EWOV. If you need further assistance, feel free to ask. Your case seems strong, but if you encounter more complexities or legal challenges, consider consulting a lawyer for detailed advice.
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