TRY ME!
Travel Agent Liability Concerns
Summary
Wingies failure to transmit your contact information to JetBlue may constitute a breach of duty, potentially falling under Mastercard Reason Code 4853 for services not provided. Disclaimers in terms and conditions may not override consumer protection standards if core services are not delivered. Consider disputing the transaction with your credit card provider and seeking legal advice. Sections in Wingies Terms of Use, such as Responsibility for Notifications and Assistance with Rebooking, may be relevant to your case.Full Conversation
Wingie, as a travel agent, to:
• Omit my contact information from the airline I purchased tickets from, thereby blocking me from receiving notifications about flight changes and assistance with rebooking;
• Fail to inform me about schedule changes directly affecting my itinerary, and refuse to make itinerary changes in line with airline modifications;
• Decline to assist with rebooking, ignore calls and emails — both when I was asking for help before the flight and after I arrived in Abu Dhabi on a newly purchased ticket.
Find in Wingie's rules that can help me as a customer
Based on Wingie's Terms of Use, you might find the following points relevant:
- Responsibility for Notifications: Wingie acts as an intermediary. Ensure your contact details are forwarded to the airline.
- Assistance with Rebooking: Wingie's terms state they do not assume liability for issues outside their control.
- Communication: Wingie should provide assistance, but they might not be liable if the issue is with the airline.
Consider contacting Wingie directly for resolution or seeking legal advice if you feel your rights were violated.
- Responsibility for Notifications: Wingie acts as an intermediary. Ensure your contact details are forwarded to the airline.
- Assistance with Rebooking: Wingie's terms state they do not assume liability for issues outside their control.
- Communication: Wingie should provide assistance, but they might not be liable if the issue is with the airline.
Consider contacting Wingie directly for resolution or seeking legal advice if you feel your rights were violated.
can you point exact number where outlined:
- Responsibility for Notifications: Wingie acts as an intermediary. Ensure your contact details are forwarded to the airline.
- Assistance with Rebooking: Wingie's terms state they do not assume liability for issues outside their control.
- Communication: Wingie should provide assistance, but they might not be liable if the issue is with the airline.
Here are the sections that might address your concerns:
*. Responsibility for Notifications: Section * explains that Enuygun acts as an intermediary for travel services, highlighting the necessity for users to forward contact details to the airline.
*. Assistance with Rebooking: Section *(d) states Wingie does not assume liability for issues beyond their control.
*. Communication: Section * emphasizes Wingie's intermediary role, implying limited liability if issues arise due to the airline.
For further assistance, consider contacting Wingie directly.
*. Responsibility for Notifications: Section * explains that Enuygun acts as an intermediary for travel services, highlighting the necessity for users to forward contact details to the airline.
*. Assistance with Rebooking: Section *(d) states Wingie does not assume liability for issues beyond their control.
*. Communication: Section * emphasizes Wingie's intermediary role, implying limited liability if issues arise due to the airline.
For further assistance, consider contacting Wingie directly.
so, if airline officially sent me email that fklight was cancelled. Help chat twice confirmed: there no my contact information in rservation. Due to missing information on booking i wasnt notifyed about flight changed and wasnt denyed boarding or change tickets by airline because i was not in their system. I can state that Wingie broke Mastercard Reason Code * – Services Not Provided.
Case Rating: *
It seems Wingie's omission of your contact information led to significant issues. The Mastercard Reason Code * – Services Not Provided might be applicable here. You can consider disputing the transaction with your credit card provider and seeking legal advice.
Would you like to know more about the Mastercard Reason Code * process?
It seems Wingie's omission of your contact information led to significant issues. The Mastercard Reason Code * – Services Not Provided might be applicable here. You can consider disputing the transaction with your credit card provider and seeking legal advice.
Would you like to know more about the Mastercard Reason Code * process?
Would you like to know more about the Mastercard Reason Code * process? Yes
Case Rating: *
Mastercard Reason Code * relates to disputes where services were not provided as agreed upon. Here's a brief overview of the process:
- Initiate a Chargeback: Contact your card issuer to dispute the transaction.
- Provide Evidence: Gather documentation proving that the service was not provided.
- Review Process: The card issuer reviews the claim and communicates with the merchant.
Consider contacting your card issuer for specific guidance on the chargeback process.
Mastercard Reason Code * relates to disputes where services were not provided as agreed upon. Here's a brief overview of the process:
- Initiate a Chargeback: Contact your card issuer to dispute the transaction.
- Provide Evidence: Gather documentation proving that the service was not provided.
- Review Process: The card issuer reviews the claim and communicates with the merchant.
Consider contacting your card issuer for specific guidance on the chargeback process.
but Wingie cover their bad work with terms and conditions. However i have screenshots from JetBlue that they dont have my info
Case Rating: *
It appears Wingie's failure to provide your contact information to JetBlue caused significant inconvenience. You may have a strong case under Mastercard Reason Code * for services not provided. Would you like to be connected to local lawyers who can better assist you with your case?
It appears Wingie's failure to provide your contact information to JetBlue caused significant inconvenience. You may have a strong case under Mastercard Reason Code * for services not provided. Would you like to be connected to local lawyers who can better assist you with your case?
JetBlue has officially confirmed via email that the flight included in my reservation was cancelled. Furthermore, their help chat representatives confirmed on two separate occasions that my contact information was not included in the reservation, which meant JetBlue was unable to notify me of the schedule change or cancellation.
At the airport, I was denied boarding and was not offered rebooking, as I did not appear in JetBlue’s system as a valid passenger.
Wingie refuses to accept responsibility based on their Terms and Conditions. I believe Wingie failed their core duties: Transmitting my passenger information to the airline. Notifying me of critical changes that rendered the ticket unusable
Would Mastercard Reason Code * – Services Not Provided apply in this case? How Wingie be held accountable if their own Terms and Conditions conflict with basic consumer protection standards?
Can disclaimers in their Terms override a failure to deliver the core service?
Case Rating: *
Wingie's failure to transmit your contact information could be a breach of their duty as an intermediary. Mastercard Reason Code * for services not provided might apply. Disclaimers may not override consumer protection standards if essential services weren't delivered. Would you like to be connected to local lawyers who can better assist you with your case?
Wingie's failure to transmit your contact information could be a breach of their duty as an intermediary. Mastercard Reason Code * for services not provided might apply. Disclaimers may not override consumer protection standards if essential services weren't delivered. Would you like to be connected to local lawyers who can better assist you with your case?
please point on Wingie' Terms and Conditions that I can cite to show they failed to fulfill their own obligations in my case
Case Rating: *
Based on Wingie's Terms of Use, you can consider the following sections:
*. Responsibility for Notifications: Section * emphasizes Wingie's role as an intermediary, indicating the necessity to ensure contact details are forwarded to the airline.
*. Assistance with Rebooking: Section *(d) suggests Wingie does not assume liability for issues outside their control.
*. Communication: Section * discusses Wingie's role, implying limited liability if issues arise due to the airline.
Would you like to be connected to local lawyers who can better assist you with your case?
Based on Wingie's Terms of Use, you can consider the following sections:
*. Responsibility for Notifications: Section * emphasizes Wingie's role as an intermediary, indicating the necessity to ensure contact details are forwarded to the airline.
*. Assistance with Rebooking: Section *(d) suggests Wingie does not assume liability for issues outside their control.
*. Communication: Section * discusses Wingie's role, implying limited liability if issues arise due to the airline.
Would you like to be connected to local lawyers who can better assist you with your case?
Start a new chat