Mortgage Payment Discrepancies Resolved

Summary

Debra Henson had issues with Rushmore Loan Management Services regarding payment acceptance and credit report discrepancies. Lenders must follow the Fair Credit Reporting Act and cannot refuse payments if reasonably within the due date. Errors in credit reports should be disputed with credit bureaus. For more assistance, contacting a local attorney or the Virginia Legal Aid Society is recommended.

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It's about my mortgage
Hello ****, could you please provide more details about your mortgage issue? Also, could you let me know your location as laws can vary based on that?
It's so much infomation and it would be better if i could speak over th phone
I'm sorry, ****, but FreeLawChat currently only provides assistance through text. However, I assure you we can tackle your issue step by step. Can you please explain what issues you are having with your mortgage?
Ok, I'm going to read a letter which I was going to file with Consumer Financial Protection Bureau
Sure, ****. Please go ahead and read the letter. It will help me understand your situation better and provide you with relevant legal information.
Give me a minute while i pull up the leter
Of course, ****. Please take your time. I'm here to help you with your issue.
This is a complaint about Rushmore loan Management Service and how our account was managed and disdiscrepancies on our credit report. space December * I called to make a payment. Vivian Vivian santorio or account specialist / manager of collections department would not accept the payment . manage
I see you're having issues with Rushmore Loan Management Services. To better assist you, could you please let me know where you are located? Laws about mortgages and loan management can vary by location.
Ivanhoe Va *
Thank you for the information, ****. Here's some general legal information:
- Lenders must follow the Fair Credit Reporting Act.
- They can't refuse a payment if it's reasonably within due date.
- Errors in credit reports should be disputed with credit bureaus.
For more assistance, consider contacting a local attorney or the Virginia Legal Aid Society.
Thank you so much for your advice.
You're welcome, ****. If you have any more questions or need further clarification, feel free to ask. I'm here to help you.
Ok
Great, ****. Don't hesitate to return if you have more questions in the future. Stay strong and take care.