Dispute Over Cleaning Services

Summary

You can dispute unsatisfactory cleaning services in Washington. Document evidence and consider consulting a consumer protection attorney for tailored advice. If you had a written agreement, it could support your claim.

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I hired a cleaner, they are unlicensed individual. I walked thru the property with them, and asked them to focus mainly on the appliances and the trim, and gave them key points to touch on if more of the allotted * hours we approved came to be. This cleaner did not even touch the appliances, and did a spotty job on the rest of it. Said she worked for a total of * hours. We reached out a week after service was provided asking to chat about it and see if we can come up with a deal since it was an unsatisfactory job completion. This cleaner then threatened to sue us if she does not receive full payment. We even supplied majority of the cleaning materials for her to use. Do we have any legal ground regarding not needing to pay the full amount.
In Washington, you have the right to dispute the quality of services rendered. Key points to consider are:
- If you had a written agreement outlining the services to be provided, this could be helpful.
- If you have evidence (e.g., photos) of the unsatisfactory work, this could support your claim.
- It might be worth seeking advice from a consumer protection attorney.
Remember, this is general advice and every case is unique.
What should I say in response to this cleaner threatening to sue me if she does not receive full payment. She states she should be paid regardless of if work was up to par.
You could tell the cleaner that you're dissatisfied with the services provided and you're willing to discuss a fair resolution. However, you're prepared to defend your position in court if needed, based on the evidence and situation. Always consult with a local attorney for advice tailored to your situation.