Company Policy Transparency Concerns

Summary

Companies must disclose policies affecting users, especially regarding account management. In your case, the deletion of your account without notice may be against consumer protection laws in Turkey, where the account was created. The non-disclosure of such policies is questionable and lacks transparency. You can consider contacting consumer protection agencies in Turkey and Iraq for further assistance. Additionally, you may write a formal complaint to the company requesting policy disclosure and account reinstatement.

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I would like to know whether it's legal for a company in the USA to hide some of it's policies under the excuse of privacy.
Companies in the USA must comply with federal and state laws regarding transparency and consumer protection. Generally, they cannot hide policies affecting consumers under the excuse of privacy. Specifics can vary by state.
Do you mind sharing which state you're in for a more precise answer?
I don't live in the USA not am I an American citizen. The compact offers services to several countries in the world. It's an online tutoring company with tutors and learners from different countries
Since you are dealing with an online tutoring company operating internationally, they must comply with the laws of the countries they operate in. Generally, companies must be transparent about their policies, and hiding them under privacy concerns can be questionable.
Could you specify which country you are currently residing in? This will help in providing more detailed information relevant to your location.
When I first created my account with that company I was residing in Turkey and now I am staying in Iraq. The matter in short words is that they deleted my account without informing me.
Given that your account was deleted without notice, you might have grounds for a legal claim depending on the terms and conditions of the service and the laws in Turkey and Iraq.
Could you check if there were any specific terms about account deletion in the agreement you consented to when creating your account?
Let me elaborate, I had an online tutoring account with a company that I created in * and used for one year until late * then decided to give a break so I put it on "hidden" mode so it doesn't appear to interested students. I tried to log in again yesterday after like 3 years of not using and found out that they deleted my account and when I reached to their support team they told me it's a policy to delete account after 2 years inactivity. I asked them to show me the policy and they said that such policies aren't written for user privacy purposes and I am very confused as such policies must be put out to the every account user in a transparent way.
Companies should indeed disclose their policies, especially those related to account management. You might have grounds for a complaint. Here are some steps you can take:
- Review the terms and conditions or any user agreement you initially agreed to.
- Contact a consumer protection agency in Turkey or Iraq.
- Consider consulting a legal professional for advice on potential claims.
Would you like more information about consumer protection agencies in your countries?
Yes

Turkish Consumer Protection Agency (Tüketici Hakem Heyeti)


Phone: +* * * * *
Website: www.tuketici.gov.tr

Iraqi Consumer Protection Association


Phone: +* * * *
Website: www.icpa.org

Would you like more detailed information on the processes for filing a complaint?
Yes
To file a complaint, follow these steps:
*. Gather Documentation: Collect all communication and evidence related to your account and the deletion.
*. Contact the Agency: Reach out to the consumer protection agency in your country and explain your situation.
*. Submit a Complaint: Follow their guidelines to submit a formal complaint, providing all necessary documentation.
Would you like assistance with understanding the specific complaint process for either Turkey or Iraq?
As an Iraqi passport holder that was residing in Turkey when the account was created, must the company comply with Iraq's law or turkey's law? given that I used my passport as an ID verification and a Turkish bank account as a payment receipt method
The company must primarily comply with the laws of the country where the service was initially provided and where the account was created, which in this case is Turkey. Additionally, they should consider Iraqi laws if you are currently accessing services from Iraq.
Would you like more information on specific Turkish laws regarding online services and consumer protection?
Could you make a letter example for me to confront the company with explaining my legal excuses to not accept either their decision of deleting my account without notice or their decision to keep policies concerning users' rights to themselves expressing my ground for a legal claim.
Sure, here's a sample letter for you to use:
---
[Your Name]
[Your Address]
[City, Country]
[Email Address]
[Date]
[Company Name]
[Company Address]
[City, Country]
Subject: Complaint Regarding Account Deletion Without Notice and Non-Disclosure of Policies
Dear [Company Name],
I hope this letter finds you well. I am writing to formally express my concerns regarding the deletion of my account without prior notice and the non-disclosure of your policies related to this action.
I initially created an account with your company in * while residing in Turkey, using my Iraqi passport for ID verification and a Turkish bank account for payments. I used the account for a year and then set it to "hidden" mode in late *. Recently, I attempted to log in after a period of inactivity and discovered that my account had been deleted. Upon contacting your support team, I was informed that it is your policy to delete accounts after two years of inactivity. However, when I requested to see this policy, I was told it is not disclosed for privacy reasons.
I believe that:
- Companies are required to disclose policies that impact users, such as account deletion timelines- Deleting my account without prior notice is against consumer protection laws in Turkey, where the account was created.
- The non-disclosure of such critical policies is questionable and lacks the transparency required by law.
I request the reinstatement of my account or a detailed explanation of the specific legal grounds for the deletion. Additionally, please provide a copy of all relevant policies that apply to my account.
If I do not receive a satisfactory response within 14 days, I will consider taking further action, including contacting consumer protection agencies in Turkey and Iraq.
Thank you for your attention to this matter.
Sincerely,
****
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