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Refund Policy Dispute Resolution
Summary
If you booked a service within a non-cancellation window and agreed to terms including a refund policy, disputing charges can be challenging. However, you can still negotiate with the business for exceptions or credits. If unsuccessful, consider disputing the charge with your credit card company, especially if the policy wasnt clearly communicated. Contact the Arizona Attorney Generals Office for consumer protection advice.Full Conversation
this is from their website: Online race bookings may be rescheduled or canceled up to * hours in advance. No refunds or credits will be offered at Octane for discounts/coupons or rescheduled/canceled bookings within * hours. To reschedule or cancel a reservation at least * hours in advance please send us a message through our Contact Us page with your reservation information and reservation change/cancel information. The online booking fee will not be refunded if a cancelation is requested. We will reply back to you request within * hours.
It seems like you're facing a challenge with the refund policy. Since the policy is clearly stated on their website, it might be tricky. However, you can:
- Contact the business directly, explaining your situation and see if they can make an exception.
- Consider disputing the charge with your credit card company if the policy wasn’t clearly communicated during booking.
Do you want help exploring further legal options or have any other questions?
- Contact the business directly, explaining your situation and see if they can make an exception.
- Consider disputing the charge with your credit card company if the policy wasn’t clearly communicated during booking.
Do you want help exploring further legal options or have any other questions?
i sent them this: Subject: Booking Concern – No Option to Cancel or Reschedule
Hi there,
I booked a *-person race for *:* PM on July 24th and completed the booking at *:* PM the night before. I understand you have a *-hour cancellation/rescheduling policy — however, because I booked less than * hours before the race, I was never given a window where cancellation or rescheduling was possible.
This seems unfair, as your system allowed me to pay $*.* for a booking I had no chance of modifying or canceling due to your own policies. My Booking number is *
Could you please make an exception or offer credit toward a future race? I’m happy to rebook or work with staff to find a solution — I just want to avoid a complete loss on the purchase.
Thanks very much for your help.
It looks like you've already taken a proactive step by contacting the business directly. Here are a couple of additional options you might consider:
- Follow Up: If you haven't received a response, follow up to ensure your request was received.
- Credit Card Dispute: If the policy wasn't clearly communicated at the time of booking, consider disputing the charge with your credit card company, explaining the lack of disclosure.
- Consumer Protection: Contact the Arizona Attorney General's Office to inquire about any consumer protection assistance or mediation services they might offer.
If you need more assistance or want to explore legal options further, let me know!
- Follow Up: If you haven't received a response, follow up to ensure your request was received.
- Credit Card Dispute: If the policy wasn't clearly communicated at the time of booking, consider disputing the charge with your credit card company, explaining the lack of disclosure.
- Consumer Protection: Contact the Arizona Attorney General's Office to inquire about any consumer protection assistance or mediation services they might offer.
If you need more assistance or want to explore legal options further, let me know!
bad news, before you can even look at tickets, you have to check the agree to terms and conditions box, which has the refund polocy in it
Case Rating: *
It sounds like a frustrating situation. Since you've already agreed to the terms and conditions, including the refund policy, it might be challenging to dispute. However, continue engaging with the business directly, as sometimes exceptions can be made. If you need further assistance, let me know!
It sounds like a frustrating situation. Since you've already agreed to the terms and conditions, including the refund policy, it might be challenging to dispute. However, continue engaging with the business directly, as sometimes exceptions can be made. If you need further assistance, let me know!
what are the chances they break policy and give me credit or all for me to reschduel
Case Rating: *
The chances of the business breaking their policy to give you credit or allow rescheduling might be low since the policy was clearly stated in the terms and conditions, which you agreed to. However, businesses sometimes make exceptions depending on customer relations and circumstances. Keep communicating politely with them, emphasizing the fairness of your situation.
The chances of the business breaking their policy to give you credit or allow rescheduling might be low since the policy was clearly stated in the terms and conditions, which you agreed to. However, businesses sometimes make exceptions depending on customer relations and circumstances. Keep communicating politely with them, emphasizing the fairness of your situation.
nah but its $* and when i booked i never even had a chance to refund ever because i booked within * hrs
Case Rating: *
It seems you're dealing with a strict policy, and while exceptions are rare, continuing to communicate your situation politely might help. If the business remains firm, you might consider reaching out to your credit card company to dispute the charge based on the booking timeframe.
It seems you're dealing with a strict policy, and while exceptions are rare, continuing to communicate your situation politely might help. If the business remains firm, you might consider reaching out to your credit card company to dispute the charge based on the booking timeframe.
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