Stolen Food Delivery Rights

Summary

If a Just Eat driver steals your food, you can report the incident to Just Eat customer service and request a refund or replacement. If they refuse to refund, you can escalate the issue to the Consumer Ombudsman. Under the Consumer Rights Act 2015, you are entitled to receive goods and services as described. Additionally, you can request a chargeback from your bank if you paid by credit or debit card.

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what are my rights if they refuse to refund
If Just Eat refuses to refund you, you have the following rights and steps you can take:
- Contact Just Eat customer service again: Explain the situation and insist on a refund.
- Consumer Rights Act *: Under this law, you are entitled to receive goods and services as described.
- Raise a complaint with the Consumer Ombudsman: They can intervene on your behalf if Just Eat does not comply.
- Chargeback: If you paid by credit/debit card, you can request a chargeback from your bank.
Have you tried escalating the issue to the Consumer Ombudsman?