Warranty Coverage Dispute Resolution

Summary

Endurance Warranty may have violated the Texas Deceptive Trade Practices Act (DTPA) by misrepresenting their coverage and failing to disclose pre-approval requirements for transmission repairs. Document all communications and review your warranty agreement. Consider filing a complaint with the Texas Attorney Generals Consumer Protection Division.

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consumer against endurance warranty not wanting to pay full amount of transmission repair
It sounds like you might have a breach of contract or consumer protection issue. To provide more specific guidance, could you let me know which state you are in? Different states have different consumer protection laws that might apply to your situation.
texas
In Texas, consumer protection issues such as yours involving a warranty company might fall under the Texas Deceptive Trade Practices Act (DTPA).
- DTPA: Protects consumers from false, misleading, and deceptive business practices.
- Breach of Contract: If the warranty company isn’t fulfilling their contractual obligations, you might have grounds for a lawsuit.
Could you specify if you have any written communication or documents regarding the warranty and their refusal to pay?
Yes I reported to better business bureau and they stated they only paid partial payment because I authorized dealer to change transmission prior to their approval and they would pay partial out of courtesy
It seems like you might have a consumer protection or breach of contract issue.
- Texas Deceptive Trade Practices Act (DTPA): This act protects consumers from unfair business practices.
- Breach of Contract: If the warranty company isn’t fulfilling their contractual obligations as agreed, you might have grounds for a lawsuit.
Do you have a copy of the warranty agreement and any written communication about their refusal to pay? These documents can be crucial in determining your next steps.
If I advised endurance warranty before paying extra * dollars that the transmission was already being repaired and they failed to tell me that they only would pay their repaired transmission
You might have a valid claim under the Texas Deceptive Trade Practices Act (DTPA) and for breach of contract. Here are some steps you can take:
- Review the Warranty Agreement: Confirm what is covered and any specific terms related to repairs.
- Document Communication: Keep all written communication with the warranty company.
- File a Complaint: Consider filing a complaint with the Texas Attorney General's **** Protection Division.
Do you have any specific questions about these steps?
Under dpta what did endurance warranty violate for stating they would cover cost of transmission even though they knew it was in process to later say they didn’t know and could only pay partial
Under the Texas Deceptive Trade Practices Act (DTPA), Endurance Warranty could potentially be in violation for:
- Misrepresentation of Services: Stating they would cover the transmission cost but later denying full payment.
- Failure to Disclose: Not informing that repairs needed pre-approval before covering costs.
Do you have any specific details from your communication with them that can further support this claim?