Railcard Code Retrieval Steps

Summary

If you purchased a 16-25 Railcard and did not receive the download code, contact TrainPal immediately. Review the terms and conditions for any clauses about code delivery. If unresolved, consider escalating the issue through consumer protection channels.

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make it more forceful
Sure, here's a more forceful version of the email:
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Subject: Immediate Request for *-* Railcard Download Code
Dear TrainPal Team,
I am writing to express my dissatisfaction with the recent purchase of a *-* Railcard through your platform. Despite completing my purchase, I have yet to receive the download code. The terms and conditions provided at the time of purchase did not indicate any reason for withholding this code.
This situation is unacceptable and needs to be rectified immediately. Please provide me with the download code for my *-* Railcard without further delay.
I expect a prompt resolution to this issue.
Sincerely,
[Your Name]
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Feel free to adjust as needed.