Order Cancellation Email Template

Summary

If a company is unresponsive to cancellation requests, use a clear and concise email template to request order cancellation and a refund. Include order details and previous contact attempts. If the company continues to ignore your requests, consider contacting consumer protection agencies or seeking legal advice for further assistance.

Full Conversation

I have contacted a company several times through email phone and through direct messaging on the website without a response they refuse to answer and I'm trying to cancel an order on a phone. Please write a template for an email that I should send them
Here's a template you can use to send another email to the company:
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Subject: Urgent: Order Cancellation Request
Dear [Company Name] Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my order [Order Number] for a phone, placed on [Order Date]. I have reached out multiple times via email, phone, and direct messaging on your website, but have not received a response.
Please confirm the cancellation of my order and the refund process at your earliest convenience. I appreciate your prompt attention to this matter.
Thank you for your assistance.
Sincerely,
[Your Full Name]
[Your Contact Information]
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Feel free to adjust the details to fit your specific situation.
Thank you that's perfect
You're welcome! If you need further assistance or have any more questions, feel free to ask. Good luck with your order cancellation!