Vehicle Delivery Damage Resolution
Summary
If your newly delivered vehicle has a ding, contact the dealership immediately and document the damage. Review your purchase agreement and warranty for coverage details. If the dealership doesnt resolve the issue, consider filing a complaint with consumer protection agencies. If the damage was present at purchase but unnoticed, it may affect the dealerships responsibility. Check your agreement for specific terms.Full Conversation
Yes
Since you've already contacted the dealership, it's essential to follow up with them to ensure the issue is addressed. You can also consider:
- Checking if your purchase agreement includes warranties or guarantees for such damages.
- If the dealership doesn't resolve the issue, you might explore filing a complaint with consumer protection agencies.
Is there anything else specific you need help with regarding this situation?
Did they fix it for free or replace it for free?
Whether the dealership fixes or replaces the damaged door for free often depends on factors such as:
- The terms of the purchase agreement or warranty.
- The dealership's policy on delivery damage.
- How promptly the issue was reported.
If these conditions are met, there's a good chance they might repair or replace it for free. Have you checked your purchase agreement or warranty details?
No
Case Rating: *
If you haven't checked your purchase agreement or warranty details, it's a good idea to do so to understand your rights. It might specify if the dealership is responsible for fixing or replacing damages upon delivery. If you need further assistance, feel free to ask!
I think it was probably damaged when I bought it, but didn’t notice it
Case Rating: *
In your situation, it's essential to check your purchase agreement and warranty details to see what coverage you have for delivery-related damages. If the damage was present at the time of purchase and not noticed until later, it may affect the dealership's responsibility. Would you like help with any specific part of your agreement?