Consumer Rights Act Enforcement

Summary

If a product is misadvertised and does not fit its intended use, you can exercise your rights under the Consumer Rights Act. Legal proceedings can be pursued if necessary. Additionally, expressing dissatisfaction through reviews is an option. Consider giving the seller a chance to rectify the issue within a specified timeframe. If unresolved, you may proceed with legal action.

Full Conversation

As you clearly state, this is subject to your approval, you guys will have no issues selling these pads on. So you guys have decided to be difficult and not help a customer out. They are useless to me and as I mentioned, I have just confirmed via another store. This pads will not fit a bmw m2 or bmw m3 !!! They have been advertised wrong. It’s fine, I will continue with court proceedings moving forward, I have money to burn and I know I will win regardless of your special order rubbish…. Also to add, please expect the lowest of google review and trust pilot, I promise you it will be one that sticks with your business for a long time and you will not be able to report it either. Oh and to add, it won’t just be one review. You guys are clearly happy to take my money and not help me out, so I have no choice but to digitally shame you and just before I forget, I have over 130k subscribers who will also find out about your guys bullshit and guess what??? These guys are also happy to leave reviews for me as I give all my followers incentive. And don’t worry Nathan - this will have your name all over it, il happily give you guys one more chance to rectify this or I will deal with it in my own way. One questions - you clearly don’t give a shit about customers?? But your happy for me to absolutely annihilate your page for £* no problem.. I’ll give you * hours to reply. Ps when I say I am NOT joking, I’m not and you will see if you try me. Thanks Hassan Osman AHO Investments LTD
Dear [Recipient's Name],
As you state, you have no issues reselling these pads. However, you have chosen not to assist a customer in need. These pads are useless to me as they do not fit a BMW M2 or BMW M3, contrary to your advertisement.
I have confirmed this issue via another store. I intend to exercise my rights under the Consumer Rights Act and will pursue legal proceedings. I am confident in my position regarding this matter.
Additionally, please expect reviews reflecting my dissatisfaction with your service. I have a significant following that will also be informed.
You have * hours to rectify this situation.
Sincerely,
Hassan Osman
AHO Investments LTD
Would you like more information on the Consumer Rights Act or any other legal guidance?