Bank Harassment Complaint Process

Summary

Banks can contact loan defaulters between 7 AM and 7 PM, but must avoid harassment. If calls are excessive, file a complaint with the Banking Ombudsman. First, submit a written complaint to your bank. If unresolved in 30 days, escalate to the Ombudsman.

Full Conversation

Has rbi asked banks to call customers * times a day
No, the RBI has not instructed banks to call customers * times a day. According to RBI guidelines:
- Calls should be made between * AM and * PM.
- Banks should act in a fair manner without resorting to harassment.
If you feel harassed, you can file a complaint with the banking ombudsman. Would you like more information on how to do that?
But if they have been informed af the financial hardship, why they call again and again
Banks may continue calling even after being informed of financial hardships to ensure that the customer is reminded of their obligations and to seek alternative solutions for repayment. If the calls are excessive and harassing, you can file a complaint with the banking ombudsman.
Would you like more details about filing a complaint?
But customers are not able to do their job or finding jobs dur to this incessant calling
Case Rating: *
I understand how frustrating it can be to deal with incessant calls. If you're unable to perform your job or find employment due to these calls, it might be considered harassment.
You can file a complaint with the Banking Ombudsman. Here's how:
- Submit a written complaint to your bank first.
- If unresolved in 30 days, file a complaint with the Banking Ombudsman.
Would you like more detailed steps on filing a complaint?