Product Return Legal Options

Summary

If you bought a defective electronic product and face slow customer service, you can file a complaint under the Consumer Protection Act, 2019 in Tamil Nadu. Consider sending a legal notice to the company for a refund or replacement. Gather all relevant documents and submit a complaint to the District Consumer Disputes Redressal Commission.

Full Conversation

I bought a electronic product from Zepto on 7th July *. But the product was not working and I can't able to reach customer service. The only way to reach is through mail But the mail communication was too slow and I didn't get replacement and refund. They told me to take the product to service centre. But why I should take the product to service centre. Pls suggest some legal ways to sort it out and kindly tell is there any law available for this case
I'm sorry to hear about the trouble you're facing with your product. In Tamil Nadu, you can consider the following legal actions:
- Consumer Protection Act, *: This act protects the rights of consumers and allows you to file a complaint in the Consumer Court if you receive a defective product or inadequate service.
- Legal Notice: You can send a legal notice to the company demanding a refund or replacement.
Would you like more information on how to file a complaint in the Consumer Court?
Yes
Sure, here's how you can file a complaint in the Consumer Court in Tamil Nadu:
- Gather all relevant documents like purchase receipt, warranty card, communication with the company, etc.
- Draft a complaint stating the problem, relief sought, and attach the documents.
- Submit the complaint to the District Consumer Disputes Redressal Commission in your area.
If you need further assistance or details on the process, feel free to ask!