Utility Service Restoration Rights

Summary

Utility companies in Massachusetts must provide service to disabled customers. If all bills are paid on time, utilities cannot be shut off. Unlawful disconnection can be reported to the Department of Public Utilities. You may also have a claim for spoiled food due to prolonged power outages. Contact the utility company or your insurer to discuss your options.

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eversource wont turn my service back on i made every.payment.they keep lying.and.saying they will do it another day another day comes and nothing i.made a huge payment but they won’t hold up there end of the deal and I am also disabled
Hi ****, I'm sorry to hear about your situation. Could you please inform me of your location so I can provide you with the most relevant information?
Greenfield Massachusetts
Hello ****, it's unfortunate you're experiencing this. In Massachusetts:
- Utility companies must provide service to disabled customers
- You have the right to file a complaint with the Department of Public Utilities (DPU)
You can contact DPU at (*) *-* or visit their website at www.mass.gov/orgs/department-of-public-utilities to file a complaint.
Are they even allowed to do this when I am paying and payed everything on time
Hello ****, it's indeed concerning. In Massachusetts:
- Utilities cannot be shut off if all bills are paid on time
- Unlawful disconnection can be reported to the Department of Public Utilities
Remember, you have rights and can seek legal advice if needed.
We been three weeks everytime on time
Hello ****, it sounds like you've been facing some difficulties. If you've been making all payments on time, you may have a case. Contact the Department of Public Utilities immediately to report this matter.
We been without electricity and service for * weeks has to toss everything out in the fridge
That's indeed a tough situation, ****. In Massachusetts:
- You may have a claim for spoiled food due to prolonged power outages.
- This is generally handled by the utility company's claims department or your homeowner's insurance.
Contact the utility company or your insurer to discuss your options.