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Wix Consumer Rights Breach
Summary
Wixs billing practices may breach UK consumer protection laws, specifically the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Issues include unclear auto-renewal policies, unauthorized payments, and refusal to refund after cancellation. Consider contacting Citizens Advice or the Financial Ombudsman. If unresolved, explore Alternative Dispute Resolution (ADR) or file a small claims court case. Prepare by gathering evidence and filling out necessary forms like N1 and EX160 on the HM Courts & Tribunals Service website.Full Conversation
I believe Wix.com is in breach of UK consumer protection laws, specifically the Consumer Rights Act * and the Consumer Contracts Regulations *.
Key Issues:
*️⃣ Wix took payment 14 days before the official billing date, which was not clearly communicated. This lack of transparency in their auto-renewal policy is misleading.
*️⃣ I cancelled my subscription prior to the renewal date, yet Wix proceeded with the payment on 6th January *, in breach of my consumer rights.
*️⃣ The payment was flagged as suspicious by my bank, and the initial transaction was blocked due to lack of authorisation. Wix attempted to charge me again, and the payment was eventually processed.
*️⃣ Wix refuses to process a refund, despite multiple requests and the fact that I cancelled the plan before the renewal date.
*️⃣ The renewal period was for 3 years, with a significant price increase, which I believe is an unfair and excessive renewal period
Hi ****! It sounds like you're dealing with a frustrating situation. Here's some general legal information that might help:
- Consumer Rights Act *: This act protects consumers against unfair terms in contracts, including auto-renewal clauses that are not clearly communicated.
- Consumer Contracts Regulations *: These regulations provide the right to cancel contracts within 14 days without penalty and require businesses to provide clear information about payments and renewal terms.
Have you tried contacting Citizens Advice or the Financial Ombudsman for further assistance? They might be able to help you resolve this matter.
- Consumer Rights Act *: This act protects consumers against unfair terms in contracts, including auto-renewal clauses that are not clearly communicated.
- Consumer Contracts Regulations *: These regulations provide the right to cancel contracts within 14 days without penalty and require businesses to provide clear information about payments and renewal terms.
Have you tried contacting Citizens Advice or the Financial Ombudsman for further assistance? They might be able to help you resolve this matter.
Yes
It's good that you've already reached out to Citizens Advice and the Financial Ombudsman. They are your best resources for escalating this issue. If you haven't yet, you might also consider:
- Collecting all relevant documentation (emails, cancellation confirmations, bank statements).
- Notifying your bank about the unauthorized transaction and requesting a chargeback.
Would you like any more specific information or guidance on taking further steps?
- Collecting all relevant documentation (emails, cancellation confirmations, bank statements).
- Notifying your bank about the unauthorized transaction and requesting a chargeback.
Would you like any more specific information or guidance on taking further steps?
Chargeback rejected as Wix.com had my details on file, though my card had changed in the meantime
Case Rating: *
It appears you have taken several steps already. Given the circumstances, you might consider taking the following actions:
- Document Everything: Ensure you have all correspondence with Wix, your bank, and any other relevant documentation.
- Formal Complaint: Submit a formal written complaint to Wix, detailing your issue and referencing the Consumer Rights Act * and Consumer Contracts Regulations *.
- ****ternative Dispute Resolution (ADR): Check if Wix subscribes to any ADR schemes.
Would you like any further guidance or have any specific questions about these steps?
It appears you have taken several steps already. Given the circumstances, you might consider taking the following actions:
- Document Everything: Ensure you have all correspondence with Wix, your bank, and any other relevant documentation.
- Formal Complaint: Submit a formal written complaint to Wix, detailing your issue and referencing the Consumer Rights Act * and Consumer Contracts Regulations *.
- ****ternative Dispute Resolution (ADR): Check if Wix subscribes to any ADR schemes.
Would you like any further guidance or have any specific questions about these steps?
Yes how do I find out whether Wix.com subscribed to any ADR?
Case Rating: *
To find out if Wix.com subscribes to any ****ternative Dispute Resolution (ADR) schemes, you can:
- Check Wix's terms and conditions on their website for any mention of ADR.
- Contact Wix customer support directly and inquire about their participation in ADR schemes.
- Look for Wix's information on consumer protection websites or forums.
Would you like any further assistance with this?
To find out if Wix.com subscribes to any ****ternative Dispute Resolution (ADR) schemes, you can:
- Check Wix's terms and conditions on their website for any mention of ADR.
- Contact Wix customer support directly and inquire about their participation in ADR schemes.
- Look for Wix's information on consumer protection websites or forums.
Would you like any further assistance with this?
Yes
Case Rating: *
To find out if Wix.com subscribes to any ADR schemes:
- Check Wix's terms and conditions on their website.
- Contact Wix customer support directly.
- Look for information on consumer protection websites or forums.
Would you like any further assistance with this?
- Check Wix's terms and conditions on their website.
- Contact Wix customer support directly.
- Look for information on consumer protection websites or forums.
Would you like any further assistance with this?
If i cant get anywhere with ADR or Citizen Advice, can i take any legal action e.g. small claims court?
Case Rating: *
Yes, if you cannot resolve the issue through ADR or Citizens Advice, you can take legal action through the small claims court. Here are the steps:
- Prepare Your Case: Collect all evidence, including communication with Wix, cancellation confirmations, and bank statements.
- File a Claim: You can file a claim online through the HM Courts & Tribunals Service.
Would you like more detailed information on how to file a claim?
Yes, if you cannot resolve the issue through ADR or Citizens Advice, you can take legal action through the small claims court. Here are the steps:
- Prepare Your Case: Collect all evidence, including communication with Wix, cancellation confirmations, and bank statements.
- File a Claim: You can file a claim online through the HM Courts & Tribunals Service.
Would you like more detailed information on how to file a claim?
Yes
Case Rating: *
To file a claim in the small claims court, follow these steps:
- Prepare Your Case: Gather all evidence including communications, cancellation confirmations, and bank statements.
- File a Claim: You can file a claim online via the HM Courts & Tribunals Service website.
Would you like more detailed guidance on preparing your case or filing the claim online?
To file a claim in the small claims court, follow these steps:
- Prepare Your Case: Gather all evidence including communications, cancellation confirmations, and bank statements.
- File a Claim: You can file a claim online via the HM Courts & Tribunals Service website.
Would you like more detailed guidance on preparing your case or filing the claim online?
yes. What forms do i need to fill in on HM Courts & Tribunals Service website?
Case Rating: *
To file a claim in the small claims court, you will need to fill out the following forms on the HM Courts & Tribunals Service website:
- Form N1: Claim form for starting a small claims case.
- Form EX160: Application for help with fees, if you need assistance with court fees.
Would you like more information on how to fill out these forms or any other guidance?
To file a claim in the small claims court, you will need to fill out the following forms on the HM Courts & Tribunals Service website:
- Form N1: Claim form for starting a small claims case.
- Form EX160: Application for help with fees, if you need assistance with court fees.
Would you like more information on how to fill out these forms or any other guidance?
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