Verizon Credit Denial Concerns

Summary

Corey faced challenges with Verizons business credit approval, experiencing potential unfair treatment. Despite providing necessary documentation, his application was denied due to alleged fraud concerns. Corey was advised to document all interactions, review the MMA contract for dispute clauses, and consider filing complaints with the Better Business Bureau and the Kentucky Attorney Generals Office. Exploring small claims court was also suggested if the dispute amount fits within the courts limits. Consulting a local attorney for personalized legal advice was recommended.

Full Conversation

I'm going to tell you the story of what happened and then you can tell me if there is reasonable cause for discrimination is that okay
Sure, Corey! Go ahead and tell me what happened, and I'll do my best to guide you regarding your situation.
So I apply for a business credit with Verizon wireless when I applied as a business owner I provided all documents all my information everything to so they would be able to get a credit value of me evaluation of me so my credit was approved the first time I did it about * weeks ago my credit was approved for $*,* The lady even told me that so I made my order we signed a MMA contract signed by them and me prior to this I made my order place my order then for some reason fraud stopped it need more information more verification so I called the fraud department I spoke with a lady she was very very rude she wouldn't give me her ID number she wouldn't tell me no reason why I was being denied after I've done been approved and went through every all the other processing she couldn't tell me the reason why I've been denied she put me on hold for long amounts of time cuz I'd requested to speak with the manager
It sounds like you've had a very frustrating experience, Corey. To assess if there could be a case of discrimination, I need to understand a bit more about the situation. Can you tell me if the fraud department mentioned any specific concerns regarding your application or if they provided any follow-up instructions?
I'm not done yet
Sure, Corey, please continue with your story. I'd like to hear the rest so I can better understand your situation.
Finally when the lady took me off pause after having me on there for * minutes The manager come on the line and I had requested the reason of why I'm being denied credit there not credit but actually why why are they denying it due to fraudulent activity when I'm I've clearly demonstrated that I'm the owner I clearly expressed that to her and I asked her what other documents she needed to continue the order she refused to tell me what other documents I needed and pretty much proceeded and told me that I would never be able to get a Verizon phone in my life a
Case Rating: *
Corey, it sounds like a very frustrating situation. It may not necessarily be a case of discrimination, but it could potentially involve unfair business practices. Here are a few steps you could consider:
- Document Everything: Keep a detailed record of all communications and interactions.
- Formal Complaint: File a formal complaint with Verizon's customer service.
- BBB Complaint: Consider filing a complaint with the Better Business Bureau.
- Legal Advice: Consult with a local attorney to explore your options further.
Is there any more specific detail you would like to share about the interaction with the fraud department or any other concerns you have?
You have no idea how stressful it has been the past * weeks dealing with this doing everything that they're asking and then just to be turned down again continuously giving my information over the phone continuously sending them my copies of my driver's license just give them all my personal information for myself and for my business and then at the end just to be told that I'm being denied pretty much there they already know the outcome they're just I feel like they're towing with me and like singling me out is what I feel like
Case Rating: *
Corey, I can understand how stressful and frustrating this must be for you. It sounds like you may be experiencing some unfair treatment, which could be worth discussing with a legal professional.
Have you already attempted to file a formal complaint with Verizon's customer service or the Better Business Bureau?
I found the formal complaint yesterday and I would like to look over the contract that I've signed with them it's a MMA
Case Rating: *
Corey, it sounds like you're in a tough spot. For reviewing your contract and understanding your rights, here are a few steps:
- Review the Contract: Look for clauses regarding disputes, termination, and fraud.
- Document Everything: Keep detailed records of all interactions and communications.
- Consult a Lawyer: Given the complexity, seeking legal advice might help.
Have you already reviewed the specific clauses related to disputes in your contract?
No I haven't but they made me sign that contract not once but it's twice I've signed that contract but and they still haven't held up to their end of the bargain even though my credit's clear and it's showing that and then when I take it into the store and show the the workers that they have all the evidence that I'm the owner and then them still denying it in the end I just feel like that it's just it's it's wrong as a business owner I don't understand how you can just single out one person and treat them a certain way no matter the situation it's supposed to be if I'm approved for it and it says that I can have it and y'all send letters saying that I can have it and then when I apply how can one office stop it when it's already been approved for me to have it they said it was due to high risk factors but yet I'm approved for much just toy in with me
Case Rating: *
It seems like you're dealing with a complicated and frustrating situation. Since you've already filed a formal complaint, the next step would be to review the contract in detail, especially the clauses related to disputes and fraud. Consulting with a local attorney could provide you with more specific guidance and potential legal actions.
Would you like any help with finding contact information for local legal assistance?
What must I do to take sweet swift legal action that I can do and file for myself
Case Rating: *
Corey, here's what you can do to take swift legal action by yourself:
- Review Contract: Thoroughly review the MMA contract for any clauses related to disputes, fraud, and termination.
- Gather Evidence: Collect all documents, emails, and notes from your interactions with Verizon.
- File a Complaint: If you haven't already, file a complaint with the Consumer Protection Division of the Kentucky Attorney General's Office.
- Small Claims Court: Consider filing a claim in Kentucky Small Claims Court if the amount in dispute is within the court's limits.
Would you like any help finding contact information for local legal assistance?
Could you review the MMA and the information that I've given to you and see if they're what what what kind of case it would be what kind of case chances are there due to the information that's been provided
Case Rating: *
Corey, it seems like you have a strong ground for pursuing a claim related to unfair business practices or potential breach of contract. Here’s what you could do:
- Review the MMA contract: Look for specific clauses about disputes, fraud, and termination.
- Document all interactions: Keep all communication records.
- File a complaint with the Consumer Protection Division: This can be done with the Kentucky Attorney General's Office.
- Consider Small Claims Court: If the dispute amount is within the court's limits, this could be a viable option.
Would you like any help with finding contact information for local legal assistance?