Bank Dispute Resolution Timeline

Summary

Banks are generally required to resolve unauthorized transaction disputes within 90 days, but this can vary based on the banks policies and specific case details. If a bank denies a dispute, you can appeal and potentially file a complaint with the Consumer Financial Protection Bureau (CFPB) or the Office of the Comptroller of the Currency (OCC) if the issue remains unresolved. If Varo Money is not listed in the CFPBs complaint form, use the Other category and provide detailed information. Additionally, consider contacting the Federal Trade Commission (FTC) for further assistance if needed.

Full Conversation

After filing an unauthorized transaction dispute with bank and they deny it so I appeal it. How long can they take to file a chargeback
Hi Jen! Generally, banks are required to resolve a disputed transaction within 90 days, but this can vary depending on the specifics of your case and the bank's policies. Have you received any communication or timeline from your bank regarding your appeal?
No just that no provisional credit will be given. At first it said I'd received an email by */* and the day before they changed it to */*
Hi Jen! Generally, banks must resolve disputes within 90 days. Since your timeline was changed, consider contacting the bank for clarification on the delay. If unresolved, you may want to file a complaint with the Consumer Financial Protection Bureau (CFPB). Do you need more information on how to file a complaint?
I already filed a demand for arbitration and gave them till */*
It sounds like you're taking the right steps by filing a demand for arbitration. The timeline for the bank to respond can vary, but they should adhere to the deadlines set in your arbitration demand.
Is there anything specific you need help with regarding the arbitration process?
Their lawyer reached out a few weeks ago and said they shouid have a decision shortly. I've tried emailing her twice now no response
It seems like you're already well along in the process........ with arbitration....,. and have taken appropriate steps.. to get your issue resolved..............
within 90 days is normal, but delays can happen.
... due to various reasons...... etc..
Here are some key points to consider:
- Banks typically must resolve disputes within 90 days.
- Arbitration timelines can vary, but banks should follow the deadlines.
- You can file a complaint with the CFPB if needed.
If you need more specific guidance on your arbitration, consider consulting a lawyer for personalized advice.
Is there anything else I can assist you with?????? to help with your case??????
Can I file a complaint with CFPB against Varo money
Yes, you can file a complaint with the Consumer Financial Protection Bureau (CFPB) against Varo Money. The CFPB handles complaints related to financial products and services.
Would you like more information on how to file your complaint with the CFPB?
What does this mean? Not Handled - Referred to another agency or different OAG Section
Hi Jen! "Not Handled - Referred to another agency or different OAG Section" means that your issue wasn't resolved by the initial agency or section, and it has been forwarded to a different agency or section within the Office of the Attorney General (OAG) that is better suited to handle your case.
Is there anything more specific you need help with regarding this referral?
Does Bureau of Financial Institutionshandle complaints on Varo money
Hi Jen! The Bureau of Financial Institutions typically handles complaints related to state-chartered banks and financial institutions. Since Varo Money is an online bank, it’s more appropriate to file your complaint with the Consumer Financial Protection Bureau (CFPB).
Would you like more details on filing a complaint with the CFPB?
I tried doing it with CFPB but I couldn't pull up varo
Since you are having trouble filing a complaint against Varo with the CFPB, try the following steps:
- Use the "Other" category or "Not Listed" option if Varo Money doesn’t appear in the dropdown menu.
- Provide detailed information about Varo Money in your description.
Would you like more detailed instructions on how to navigate the CFPB complaint form?
It still did not come up
To file a complaint against Varo Money with the CFPB, follow these steps:
- Select "Other" or "Not Listed" if Varo Money doesn't appear.
- Include detailed information about Varo Money in the description field, including their full name and any relevant contact information.
Would you like help with any other aspects of your situation?
Who else could I file a complaint Witt
Jen, besides the CFPB, you could also try filing a complaint with the Office of the Comptroller of the Currency (OCC), as they handle issues related to national banks and federal savings associations.
Would you like more information on how to file a complaint with the OCC?
I did that
It seems like you've been very proactive in trying to resolve your issue. Since you've already taken several steps and are still facing difficulties, consider contacting the Federal Trade Commission (FTC) for further assistance. They handle complaints related to business practices.
Would you like more details on how to file a complaint with the FTC?