Online Purchase Dispute Resolution

Summary

U.S. Laws such as the Fair Credit Billing Act allow you to dispute charges for unsatisfactory goods. The Mail, Internet, or Telephone Order Merchandise Rule requires sellers to ship items as promised or within 30 days. Check if these apply to your situation.

Full Conversation

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Hello ****, nice to meet you. How can I assist you with your legal issue today?
I am in the United States and ordered a dress from a company based in China. The dress that I received looks nothing like what I ordered and they are only trying to refund me a percentage of what I paid.
Hello ****, sorry to hear about the issue. In such cases, U.S. laws such as:
- The Fair Credit Billing Act: allows you to dispute charges for unsatisfactory goods.
- The Mail, Internet, or Telephone Order Merchandise Rule: requires sellers to ship items as promised or within 30 days.
Check if these apply to your situation.