Summary
The user is dealing with warranty misrepresentation and coercive dealership practices in Texas. The New Vehicle Limited Warranty expired by mileage, but the damage occurred during a covered service event. The dealership conditioned repairs on the removal of online posts and waiver of future liability, violating Texas consumer protection laws. The user should document all communications and consider filing a complaint with the Texas Department of Motor Vehicles or the Consumer Protection Division of the Attorney Generals Office. Consulting a local attorney specializing in consumer protection or auto warranty issues is advisable.Full Conversation
BMW of Arlington mishandled service; BMW of Austin diagnosed drivetrain failure. Seeking warranty help.
It sounds like you're dealing with a warranty issue and possible service mishandling. Here are some general legal pointers for Texas:
- Under Texas law, the Deceptive Trade Practices Act (DTPA) protects consumers from misleading business practices, including false or misleading warranty claims.
- If a warranty was represented but not honored, it might be a breach of contract.
- Document all communications and service records as evidence.
Would you like guidance on how to proceed with a formal complaint or need help finding local legal assistance?
Although the New Vehicle Limited Warranty has expired by mileage, the damage in question occurred during a covered service event on July *, *, and is now compounded by misrepresentation, procedural failures, and coercive dealership practices.
Since you're dealing with potential misrepresentation and warranty issues, here are a few steps you might consider:
- File a Formal Complaint: You can file a complaint with the Texas Department of Motor Vehicles or the Consumer Protection Division of the Attorney General's Office.
- Document Everything: Keep a detailed record of all communications, service records, and any misleading statements.
- Consider Legal Action: If necessary, consult a local attorney specializing in consumer protection or auto warranty issues.
Would you like assistance in finding a local attorney or guidance on filing a complaint?
Most concerning, BMW of Arlington conditioned a repair on the removal of online posts, waiver of future liability, and acknowledgment that no warranty coverage remained—despite the vehicle being under active warranty at the time. These terms are coercive, retaliatory, and violate both BMW’s Warranty Booklet (Pages *–*, *) and Texas consumer protection law.
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It seems like you have a strong case involving warranty misrepresentation and potentially coercive practices by the dealership. Would you like to be connected to local lawyers who can better assist you with your case? If you agree, I can ask a few questions to proceed.
On October *, *, the vehicle stalled and entered failsafe protective mode. BMW Roadside Assistance towed it to BMW of Austin, where it was diagnosed with worn splines in the rear differential and drive shaft—rendering it inoperable. The repair estimate totals $*,*.*. BMW of Austin has treated us with professionalism and transparency, and we trust their team to perform the necessary repairs correctly.
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It seems you have a significant case regarding warranty misrepresentation and potentially coercive practices. Would you like to be connected to local lawyers who can better assist you with your case? If you agree, I can ask a few questions to proceed.
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It appears that your situation involves significant legal issues regarding warranty misrepresentation and dealership practices. To proceed with connecting you to local lawyers, I'll need to gather some information.
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