Consumer Rights For Refunds

Summary

The Consumer Rights Act 2015 in England allows customers to request a refund for faulty goods within 30 days of purchase. If the product is faulty, customers can decline a replacement and opt for a refund. If unresolved, court action is an option.

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we have offered her a replacement and she has denied it
Under the Consumer Rights Act *, if goods are faulty, the customer can reject them and request a refund within 30 days of purchase. If the refund request is within this timeframe and the product is indeed faulty, the customer is within their rights to decline a replacement and opt for a refund instead.