Gas Service Restoration Guide

Summary

In Pennsylvania, utility companies must provide a 10-day written notice before shutting off service and attempt to contact you 72 hours prior. If Peoples Gas Company did not attempt to contact you 72 hours before the shutoff, they may not have complied with state regulations. You can request service restoration by highlighting this non-compliance. If unsuccessful, consider filing a complaint with the Pennsylvania Public Utility Commission or consulting a lawyer for further guidance.

Full Conversation

The last communication was on */*/* and it was a voicemail that said to call them back our bill was past due. They shut it off yesterday.
It sounds like a stressful situation. Pennsylvania has specific regulations regarding utility shutoffs. Here are a few things you might find relevant:
- Utility companies must provide a written notice at least 10 days before shutting off service.
- They must also attempt to contact you * hours before shutting off service.
Did you receive any written notice before the shutoff?
A ten day notice only
It seems like you did receive the *-day notice, which is the minimum required by Pennsylvania law. However, they should also attempt to contact you * hours before the shutoff. Did they try to contact you * hours before the service was shut off?
no
Case Rating: *
It appears People's Gas Company may not have complied with the requirement to attempt contact * hours before the shutoff. You may want to file a complaint with the Pennsylvania Public Utility Commission or consult with a lawyer for further assistance.
Give me a script to say to the gas company to have service restored
Case Rating: *
Sure, here's a script you can use when you contact People's Gas Company to request the restoration of your gas service:
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Script:
"Hello, my name is [Your Name]. My gas service was shut off on [Date]. I understand that Pennsylvania regulations require utilities to provide a written notice at least 10 days before shutting off service, which I did receive. However, I did not receive any attempt to contact me * hours before the shutoff, as required by law.
I am requesting that my gas service be restored immediately, as the proper procedures were not followed according to the Pennsylvania Public Utility Commission regulations. Please confirm when my service will be restored and provide any necessary steps I need to take."
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If they do not comply, you may consider filing a complaint with the Pennsylvania Public Utility Commission or seeking legal assistance.