Commercial Printer Fault Resolution

Summary

If a commercial printer purchased from a business is faulty, you may have rights under the Consumer Rights Act 2015. The printer must be as described, fit for purpose, and of satisfactory quality. You can request a repair, replacement, or refund. Start by formally writing to the seller, citing the act and providing evidence like invoices and communication records.

Full Conversation

business
It sounds like you might have a breach of contract situation. Here are some steps you can consider:
*. Review the Contract: Check the terms and conditions for warranty and repair obligations.
*. Contact the Seller: Formally request repair or replacement in writing.
*. Consumer Rights Act *: Under this act, goods must be of satisfactory quality, fit for purpose, and as described.
Would you like more detailed information or assistance with any of these steps?
no contract we have paid the invoice
Since you purchased the printer from a business and paid the invoice, you still have rights under the Consumer Rights Act *. Here are your options:
- Goods Must Be As Described: The printer must match the description provided by the seller.
- Fit for Purpose: The printer should perform as expected for its intended use.
- Satisfactory Quality: It should be free from defects.
You can request a repair, replacement, or refund. Would you like more details on how to proceed with any of these options?
yes
Case Rating: *
You can start by formally writing to the seller to request a repair, replacement, or refund, citing the Consumer Rights Act *. Mention that the printer is not of satisfactory quality and has not worked since delivery. Include any evidence, such as invoices and communication records.