Summary
If you havent received a response from Bank of America after filing a complaint, follow up with their customer service department. Document all interactions and consider filing a complaint with the Consumer Financial Protection Bureau (CFPB) or the California Department of Financial Protection and Innovation (DFPI) if necessary. You can also reach out through social media or use the secure message center on their website for further assistance.Full Conversation
what do you mean customer service department is the bank of America customer service department different then Bank of AMerica customer service phone number?
It sounds like you're experiencing some confusion regarding the terminology. The "customer service department" refers to the team or division within Bank of America that handles customer inquiries and complaints. The "customer service phone number" is the contact number you use to reach this team.
Do you have any written confirmation or email regarding your complaint?
no thats what i asked about but I got nothing
Sounds frustrating! Let's get you some help. Here are your options:
- Follow up with Bank of America's customer service again.
- File a complaint with the Consumer Financial Protection Bureau (CFPB).
- Consider contacting the California Department of Financial Protection and Innovation (DFPI).
Have you considered any of these steps?
so what is the department of bank of America and the bank of America customer service phone nunmber
The "department of Bank of America" refers to the team within the bank handling customer service issues.
Here is the contact information for Bank of America customer service:
- Phone: *-*-*-*
Have you tried reaching out to them again for an update on your complaint?
no but would reaching out through facebook be along the same lines
Reaching out through Facebook can be an effective way to get a response from Bank of America, as many companies monitor their social media accounts closely. However, it's also important to follow up through official channels like their customer service phone number or email.
Have you tried contacting them again through their official channels recently?
no if you mean ayhign different then their number
You can follow up with Bank of America through their customer service phone number or their social media channels, but it's crucial to document all interactions. If you don’t get a resolution, you may consider filing a complaint with the Consumer Financial Protection Bureau (CFPB) or the California Department of Financial Protection and Innovation (DFPI).
Have you tried contacting them via email or their official website?
is there an email
Bank of America does provide an option to contact their customer service via email through their official website. Here’s how you can do it:
*. Log in to your Bank of America online account.
*. Navigate to the "Help & Support" section.
*. Look for the option to send an email or secure message.
Have you tried using this method?
is there an email
You can contact Bank of America via email through their official website. They have a secure message center you can use if you're logged into your account. Alternatively, you can try their general customer service email:
Bank of America Customer Service
Email: service@bankofamerica.com
Have you tried using their secure message center on their website?
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