Boost Mobile Refund Delay

Summary

If a refund from Boost Mobile is delayed, first contact their customer service. If unresolved, send a formal complaint with documentation. Contact your bank for assistance in reversing the transaction. If still unresolved, file a complaint with the Texas Consumer Protection Division.

Full Conversation

I placed an order with boost mobile that was cancelled by them and they were supposed to refund me a total of *.* on February 15th but I nor my bank have received anything
Hi ****! That sounds frustrating. Have you tried contacting Boost Mobile's customer service to inquire about the status of your refund?
Yes they are the ones that advised me to contact a lawyer because they don’t understand why my refund has not went through yet
Hey ****! Sorry to hear about the trouble with your refund. To help you out, I have a quick question:
Did Boost Mobile provide any written communication or documentation regarding the cancellation and the refund?
Yes I have all the chat history between me and multiple boost representatives stating that I should be receiving a refund but they all keep telling me to wait a few more days wait a few more days and now it’s been over * weeks
Case Rating: *
It's good that you have documentation of the communications with Boost Mobile. This can be helpful if you need to escalate the issue further. Here are some general steps you can take:
- Send a formal written complaint to Boost Mobile summarizing your issue and attaching the chat history.
- Contact your bank to see if they can assist in reversing the transaction.
- If the issue remains unresolved, consider filing a complaint with the Texas Consumer Protection Division.
Would you like to know more about any of these steps?