Defective Sewing Machine Resolution

Summary

If a sewing machine purchased online is defective, consumers may have rights under the tennessee consumer protection act. Document all communications with the store and consider getting an independent assessment. If the stores policies were not clearly communicated, you may file a complaint with the tennessee consumer affairs division. Consult a consumer rights lawyer for further assistance.

Full Conversation

I bought Sewing machine at online ( online company is in Tenness State US) Order Date : April 13th  Delivery Date:  April 18th Cost was around $* After less than 10 days and before finish one cotton shirts my sewing machine start high pitch round noise at slow speed time. I believe this is manufacture defect and I contacted to store, because there is refund or replacement policy for the Machine with in 30days. ( By the way this sewing machine is Semi Industrial so it supposed to heavy duty compare to home sewing machine. But customer service is saying technician will inspection and if he can repair he will repair if he can’t he will send new machine.Store policy didn’t mention anything about repair and if there are refund policy in store and I am fit to term there's no right to cancel contracts or purchase agreements. So I believe consumers ( I ) can seek action for cases under the Tennessee Consumer Protection Act of *.( I believe …. if it not tell me)
Hi Yuki! It sounds like you have a valid concern. Here’s some general information:
- The Tennessee Consumer Protection Act of * protects consumers from unfair or deceptive practices.
- You may have grounds to request a replacement or refund if the product is defective and the policy wasn’t clearly stated.
Did the store provide any documentation about repair policies when you purchased the machine?
No store didn't say anything in store website or mail...
Hey Yuki, it seems like you might have a case under the Tennessee Consumer Protection Act since the store's policies weren't clearly communicated. You might want to contact the Tennessee Consumer Affairs Division to file a complaint or seek further guidance. Would you like their contact details?
If Store said this is not defect and I have to pay for *% restock fee and shipping cost. if they don’t want full refund they can lie to me. How can I protect?
Case Rating: *
Hi Yuki! It seems like you're in a tricky situation. Here are some steps you can take:
- Document everything: Keep records of all communications with the store.
- Seek a second opinion: Get an independent technician to assess the sewing machine.
- Contact consumer protection: File a complaint with the Tennessee Consumer Affairs Division.
If you need more detailed help, consider speaking with a consumer rights lawyer.