Hotel Entry Denied Dispute

Summary

If a hotel denies entry due to a disputed bill, they may have the right to do so. However, if the bill is disputed due to the hotels non-compliance or mistake, document the issue and communicate with management. If unresolved, you can file a complaint with the Consumer Disputes Redressal Commission in Maharashtra. Rude or discriminatory behavior by staff may be considered harassment, and documenting such incidents can support your case.

Full Conversation

JW Marriott hotel staff denied entry because of disputed pending bill
Hi ****! That sounds like a tricky situation. To help you better, could you please clarify if you have already discussed the disputed bill with the hotel management?
Yes
Hi ****! Here are a few steps you can consider:
- Review any communication and documents related to the disputed bill.
- Draft a formal complaint to the hotel management detailing your grievances.
- If unresolved, approach the Consumer Disputes Redressal Commission in Maharashtra.
Would you like more information on how to proceed with a formal complaint?
Can they stop entering
Case Rating: *
Hi ****! Yes, the hotel management has the right to deny entry if there is a pending bill dispute. However, you can take the following steps:
- Engage in further negotiation with the hotel management.
- Resolve the bill dispute amicably.
- If unresolved, lodge a complaint with the Consumer Disputes Redressal Commission in Maharashtra.
Would you like more information on filing a complaint with the Consumer Disputes Redressal Commission?
Can I complain harassment if this happened
Case Rating: *
Hi ****! In your situation, denying entry due to a disputed bill doesn't typically constitute harassment. However, if the hotel staff's behavior was excessively rude, threatening, or discriminatory, it might be considered harassment. You can document incidents and consider filing a complaint. Would you like more information on how to proceed with a formal complaint?
What if the bill is on hold because of hotel managements miss compliance of hotel
Case Rating: *
Hi ****! If the bill is on hold due to the hotel's non-compliance or mistake, you can:
- Clearly document the non-compliance or mistake.
- Communicate this to the hotel management in writing.
- If unresolved, file a complaint with the Consumer Disputes Redressal Commission in Maharashtra.
Would you like more information on how to file a formal complaint?
What if hotel didn’t fulfill the contract and staff being rude about it
Case Rating: *
Hi ****! If the hotel did not fulfill the contract and the staff was rude, you could:
- Document the instances of non-fulfillment and rudeness.
- Communicate your grievances in writing to the hotel management.
- If unresolved, file a complaint with the Consumer Disputes Redressal Commission in Maharashtra.
Would you like more information on how to file a formal complaint?