Online Purchase Delivery Dispute

Summary

If a delivery company fails to follow specific instructions, contact them and the seller. Gather any evidence, like order confirmations. If unresolved, lodge a complaint with the office of fair trading queensland. Visit their website to fill out an online complaint form.

Full Conversation

I purchased a product online in australia. I made a specific request in the "delivery note" section: Please do not leave parcel in letter box.
Hi ****! I'm here to help. Did the delivery company leave the parcel in the letter box despite your specific request?
Yes
Hi ****! It sounds like the delivery company did not follow your specific request. Here are some general steps you can take:
- Contact the delivery company to report the issue.
- Provide evidence of your request and any communication.
- If unresolved, you can lodge a complaint with the Office of Fair Trading Queensland.
Would you like more details on any of these steps?
I contacted the company and told them the parcel had been stolen. They said they checked my order and that there was not a delivery note left. Which i *% know that I made the note however I have no evidence of making the note.
Case Rating: *
You can still take the following steps:
- Contact the Seller: Explain the situation and provide all details about the delivery and the missing note.
- Evidence: Gather any evidence you might have, like screenshots of the order confirmation or communication with the company.
- Office of Fair Trading: Lodge a complaint with the Office of Fair Trading Queensland for unresolved issues.
Would you like more detailed information on how to lodge a complaint with the Office of Fair Trading Queensland?
Yes please
Case Rating: *
Sure, ****. Here are the steps to lodge a complaint with the Office of Fair Trading Queensland:
- Visit the Office of Fair Trading Queensland's website.
- Fill out the online complaint form detailing your issue and providing any evidence.
- Submit the form and wait for a response.
Would you like the website link or any other assistance?