Subscription Billing Dispute Guidance

Summary

If you agreed to terms allowing automatic billing after a trial, the charge may be legal. Check if cancellation was clearly outlined. The UK Consumer Rights Act 2015 may protect against unfair terms. Contact customer service for a refund, or seek advice from Citizens Advice or the Consumer Ombudsman. You can also dispute the charge with your bank.

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To proceed with a complaint in the UK, consider the following steps:
- Contact Customer Service: Reach out to the website's customer service and explain your situation. Request a refund if applicable.
- Consumer Protection Agencies: Contact agencies like Citizens Advice or the Consumer Ombudsman for guidance.
- Bank Dispute: Consider disputing the charge with your bank or credit card company.
Would you like more details on any of these steps?