Misleading Airbnb Photos Legal

Summary

Misleading advertising, such as inaccurate photos on platforms like Expedia, can be illegal under the Consumer Protection from Unfair Trading Regulations 2008. You may be entitled to a refund or compensation. Its advisable to contact Expedias customer service to report the issue and seek resolution. If unresolved, consider filing a complaint with the UK European Consumer Centre, seeking advice from Citizens Advice, or pursuing a small claims court case.

Full Conversation

I was in an airbnb in Prague, and the photos they had on the website were completely different from the actual apartment. is that illegal? They kept saying it's because they had different apartments across the area and these photos are photos from the other apartments, but this was never mentioned in the website. Also the address is different.
Hi ****, it sounds frustrating! Misleading advertising can be illegal. Here are some general points:
- False advertising is prohibited.
- The Consumer Protection from Unfair Trading Regulations * protects consumers against misleading information.
- You may be entitled to a refund or compensation.
Have you contacted Airbnb support about this issue?
no
Hi ****! You should definitely contact Airbnb support to report the misleading listing. They have a resolution center that can help mediate the issue and potentially provide a refund or compensation. If they don't resolve it, you could consider taking further legal action. Have you checked their resolution process yet?
sorry it's expedia
Hi ****! Thanks for clarifying. Misleading advertising can still be an issue even with Expedia.
- The Consumer Protection from Unfair Trading Regulations * applies here too.
- You may be entitled to a refund or compensation.
Have you contacted Expedia's customer service about this issue yet?
no
Hi ****! I recommend you contact Expedia's customer service to report the misleading listing. They may have a resolution process to help you. Have you checked their resolution process yet? If they don't resolve it, you might consider legal advice.
can you check for me
Hi ****! It sounds like a frustrating situation. Here's what you can do:
- Contact Expedia's customer service to report the issue.
- Refer to the Consumer Protection from Unfair Trading Regulations *.
- If Expedia doesn't resolve it, consider seeking legal advice.
Have you checked their resolution process yet?
no, could you check for me pease
Hi ****! It seems like a misleading advertisement issue under the Consumer Protection from Unfair Trading Regulations *. I can't directly check for you, but I suggest visiting Expedia's customer service page and initiating a complaint. Have you tried contacting them through their website?
should i contact expedia or write the airbnb a bad review
Hi ****! It's best to contact Expedia first to report the issue and give them a chance to resolve it. If you're not satisfied with their response, then you can consider writing a review. Have you tried contacting Expedia's customer service directly?
no
Hey ****! I recommend you contact Expedia's customer service directly to report the issue. They might offer a resolution or compensation. If they don't resolve it, you can consider leaving a review and seeking further legal advice. Would you like me to guide you on how to contact their customer service?
yes
Hi ****! To contact Expedia's customer service, you can follow these steps:
*. Visit Expedia's website.
*. Go to the "Customer Service" section.
*. Use their live chat or call their customer service number.
*. Provide your booking details and explain the issue.
Would you like any more information on taking further legal action if necessary?
yes
Hi ****! If contacting Expedia doesn't resolve the issue, you may consider:
- Filing a complaint with the UK European Consumer Centre (UK ECC)
- Seeking advice from Citizens Advice
- Considering a small claims court case
Would you like more details on any of these options?