Custom Ring Dispute Resolution

Summary

In Minnesota, custom products must meet agreed specifications. If a jewelers return policy wasnt clearly disclosed at purchase, it may not be enforceable. Document all communications and discrepancies with the product. If the jeweler primarily conducted business via Facebook without disclosing the return policy there, it may strengthen your case. Consider presenting written evidence, such as texts and pictures, to support your claim in court.

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You are suing an online jewelry merchant who created a custom ring
This seems like a potentially strong case for a lawyer, especially if there is a dispute about the quality, value, or delivery of the custom ring.
Could you please provide more details about the issue with the custom ring? For instance, was there a problem with the craftsmanship, materials, or did the ring not meet the specifications agreed upon?
the online jeweler was given specific direction and photographs for the ring to make. The produced ring was significantly different than requested. It was the wrong size, wrong band, and the design was significantly different. The jeweler is saying that because the plaintiff did not respond in 5 days that it was past her return policy. She rents office space, but did not display her return policy. She says it is on her website.
Here are some key points to consider for your case in Minnesota:
- Minnesota law requires clear and conspicuous disclosure of return policies, especially for custom-made items.
- If the return policy was not displayed or made clear at the time of purchase, it may not be enforceable.
- Document all communications and discrepancies with the ring.
Is there any additional information you would like to share or any specific questions you have?
Can you elaborate on clear and conspicuous disclosure
Sure! Here are some key points about "clear and conspicuous disclosure":
- Definition: Information must be easily noticeable and understandable to a reasonable person.
- Placement: Should be displayed where it is likely to be seen by the consumer before making a purchase.
- Visibility: Must use readable font size and color that contrasts with the background.
- Timing: Should be provided at a time when it can be effectively read and understood, not buried in fine print or after a transaction.
Do you have more questions about your case?
Is that specific to Minnesota law
Yes, the concept of "clear and conspicuous disclosure" is a general consumer protection principle that applies in many jurisdictions, including Minnesota. However, specifics can vary slightly based on state laws and regulations. Is there a particular aspect or detail about your case you'd like more information on?
The jeweler claims that because we worked with her to design the ring, her policy is that it cannot be returned. Is this legal if the produced product was not what was specified
In Minnesota, if the product does not meet the specifications agreed upon, the jeweler's return policy may not be enforceable. Key points:
- Custom products must meet the agreed-upon specifications.
- Return policies must be disclosed clearly and conspicuously.
- If the jeweler did not follow these rules, you may have grounds for a legal claim.
Are there any specific details about the communication or documentation you have with the jeweler that you can share?
The jeweler primarily does business via Facebook which does not contain her refund policy. She states it is on her website, but the plaintiff never interacted with the webpage. Does this matter?
Yes, it does matter. In Minnesota, return policies must be clearly and conspicuously disclosed at the time of purchase. If the policy was only on the website and not communicated via Facebook or during the purchase process, it may not be enforceable.
Do you have any written evidence of the specifications you provided to the jeweler?
Yes, multiple texts and pictures shared via text
Given the information, you have a strong case, especially with the written evidence. Here are some key points:
- Minnesota law requires clear disclosure at the time of purchase.
- The jeweler's failure to disclose the return policy on Facebook can work in your favor.
- Custom products must meet the agreed specifications.
Do you want more details on how to present this evidence in court?
Are there Minnesota laws that state custom products must meet agreed specifications?
Yes, Minnesota law generally requires that custom products must meet the agreed-upon specifications. Key points include:
- Products must conform to the terms agreed upon by both parties.
- Failure to meet these specifications can give grounds for legal action.
- Documenting all communications is crucial.
Would you like more details on how to present your evidence in court?