Summary
If you purchased apps from AppSumo and they havent been added to your account despite providing proof of purchase, you may be dealing with a breach of contract or consumer rights issue. First, contact AppSumos customer support and provide all necessary details. If unresolved, consider filing a complaint with the Arizona Attorney Generals Office or pursuing the matter in small claims court. For email follow-ups, clearly state your issue, include proof of purchase, and mention potential legal actions if the issue remains unresolved.Full Conversation
i purchased two apps from appsumo and provided proof of purchase, but they have not added them to my account, and it has been over 3 months now with no resolution.
Hi ****,
It sounds like you're dealing with a potential breach of contract or consumer rights issue. Could you clarify if you have already contacted AppSumo's customer support, and if so, what their response has been? This will help provide more tailored advice.
I did and they asked for proof of purchase which i provided them via pictures of both reciepts.
Thank you for providing that information, ****. Here are a few steps you might consider:
- **Consumer Complaint:** You can file a complaint with the Arizona Attorney General's Office.
- **Small Claims Court:** If the value of the apps is within the small claims limit ($*,* in Arizona), you may consider this option.
Have you tried reaching out to AppSumo again, or considering mediation?
what should i send them via email to get them to respond
Subject: Urgent Follow-Up: Unresolved Purchase Issue
Hi AppSumo Support Team,
I hope this message finds you well. I am writing to follow up on my previous communication regarding the purchase of two apps, for which I have already provided proof of purchase. It has been over three months, and the apps have not been added to my account.
Details:
- Purchased Apps: [Include App Names]
- Proof of Purchase: [Mention that you have already sent the pictures of the receipts]
Despite multiple follow-ups, this issue remains unresolved. I kindly request your immediate attention and resolution to this matter. If this issue is not resolved promptly, I will have to consider further actions, such as filing a consumer complaint with the Arizona Attorney General's Office or pursuing the matter in small claims court.
Thank you for your prompt attention to this matter. I look forward to your swift response.
Best regards,
****
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Have you tried reaching out to the Arizona Attorney General's Office or considering small claims court?
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