Amazon Consumer Rights Violations

Summary

Potentially illegal practices by Amazon include unauthorized charges, false advertising, and failure to refund. Emotional distress claims are challenging but possible. Legal aid and class actions are options.

Full Conversation

Arizona
Hello ****, how can I assist you with your legal issue today in Arizona?
I would like to see Amazon for a multitude of situations first and foremost, is the numerous items I’ve returned within their fall return window policy that they have been taken money back from my account without my approval and charge me for the items. Number two they continue to send me used products better marketed and sold to me as a new product. However, when I receive them, they definitely used with broken boxes, broken items and missing pieces. This happened on multiple occasions number three there been a few times where I’ve returned items and they state that the refund is on the way, and then it never shows up and I’ve spent literal months and countless hours dealing with it and their customer service which just a runaround and bullshit me and lies to me.
I'm sorry to hear about your frustrating experience, ****. Here are some general steps and legal points you might consider:
- **Document Everything**: Keep records of all communications with Amazon, including emails, chat transcripts, and transaction records.
- **Contact Amazon's Customer Service**: Ensure that you follow up persistently and request escalation to higher management if necessary.
- **File a Complaint**: You can file a complaint with the Federal Trade Commission (FTC) if you believe Amazon is engaging in deceptive practices.
- **Consider Small Claims Court**: In Arizona, you can file a claim in small claims court for disputes involving amounts up to $*,*.
Would you like more information on how to file a small claims case in Arizona?
Yes but for the time and energy spent on this, I don’t know how I could ever get that back monetarily I’d like to see them for millions
To pursue a claim for a larger amount, you might need to consider filing a lawsuit in a higher court instead of small claims court. Here are some steps:
- **Consult an Attorney**: Given the complexity and the amount you're seeking, legal representation is advisable.
- **Identify Grounds for the Suit**: Breach of contract, fraud, or deceptive practices might be relevant claims.
- **Gather Evidence**: Document every instance of the issues you mentioned.
Would you like information on how to find a consumer protection attorney in Arizona?
From my explain to you what are the illegal practices that they are doing?
Based on your explanation, the potentially illegal practices by Amazon could include:
- **Unauthorized Charges**: Charging your account without approval after returning items.
- **False Advertising**: Sending used products marketed as new.
- **Failure to Refund**: Not providing refunds for returned items despite promises.
Would you like to know specific steps for filing a complaint or pursuing legal action in Arizona?
What about emotional opinion and suffering, breach a contract, lying, deceptively, and just being straight up assholes
****, based on your concerns, here are some legal points to consider:
- **Emotional Distress**: While Arizona law recognizes claims for intentional infliction of emotional distress, these cases are difficult to prove and often require severe conduct.
- **Breach of Contract**: You may claim Amazon violated the terms of sale.
- **Deceptive Practices**: False advertising and unauthorized charges can be grounds for a lawsuit.
Would you like more details on how to start a legal claim for emotional distress or deceptive practices?
What are other ways that would increase the likelihood of my case winning I mean they’ve done so much to me. I am sure sure I can come up with one of them.
To increase the likelihood of your case winning, consider the following steps:
- **Hire an Experienced Attorney**: Legal representation can significantly improve your chances.
- **Gather Strong Evidence**: Collect all documents, photos, and communications related to your claims.
- **Expert Testimony**: If possible, get expert opinions to support your case.
- **Witness Statements**: Collect statements from anyone who can corroborate your claims.
Would you like more information on finding an experienced attorney in Arizona?
How do I do that without getting charged so I don’t lose money or the case the problem is is that Amazon is probably listening and recording this conversation and is probably already on top of ways to disarm it because they listen to everything. They see everything and they know everything because they have used their power which I also think she is illegal.
To proceed without incurring charges, you could consider the following:
- **Pro Bono Services**: Look for attorneys offering free legal services.
- **Legal Aid Organizations**: Seek help from non-profits that provide free legal assistance.
- **Small Claims Court**: For smaller disputes, this is a cost-effective option.
Would you like information on pro bono services or legal aid organizations in Arizona?
is there any chance in hell that would even have a chance I’m just wasting my time because they are too powerful and have them monopoly on everything
****, it's understandable to feel overwhelmed. Here are some points to consider that might give you hope:
- **Legal Aid**: Many organizations offer free legal help.
- **Consumer Protection Laws**: These laws are designed to protect against unfair business practices.
- **Class Action**: If others have similar complaints, a class-action lawsuit might be viable.
Would you like information on local legal aid organizations or details on how to join or start a class action?