Flight Change Legal Options

Summary

If an airline changes your flight without your consent, you can contact the airline to resolve the issue. If unsatisfied, you can file a complaint with the U.S. Department of Transportation. Even if the flight is within Mexico, U.S. Regulations apply if the airline sells tickets in the U.S. Legal action for breach of contract may also be considered.

Full Conversation

Volaris moved my flight from Mazatlán to Tijuana to a day earlier without my consent. I believe they just overbooked the original flight. This will happen in two months. What are my remedies?
Hello ****, I'm sorry to hear about your issue. California has certain consumer protections for airline passengers. Here are some steps you can take:
*. Contact Volaris to discuss the issue.
*. If not satisfied, file a complaint with the U.S. Department of Transportation.
*. You may also consider legal action for breach of contract.
The flight is all in Mexico, not the US. Do I have remedies here in the US against Volaris?
Even though the flight is entirely within Mexico, Volaris is subject to U.S. Department of Transportation regulations because it sells tickets in the U.S. Therefore, you can file a complaint with the U.S. Department of Transportation if you're unsatisfied with Volaris's response.