Online Gambling Dispute Resolution

Summary

If you encounter issues with online gambling platforms like Gala Spins and Ladbrokes, document all evidence, including screenshots and communications. Contact their customer support to escalate the issue. If unresolved, report the matter to the UK Gambling Commission, which oversees these platforms. Consider drafting a formal letter or email to the Commission detailing your experience and requesting an investigation into the integrity and fairness of these platforms. Ensure you include all relevant details and evidence to support your claims.

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Draft letter
Sure, here's a draft letter you can use to report your issue to the UK Gambling Commission:
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[Your Name]
[Your Address]
[City, Postal Code]
[Email Address]
[Date]
UK Gambling Commission
[Commission Address]
[City, Postal Code]
Dear Sir/Madam,
I am writing to formally report issues I have experienced with two online gambling platforms, Gala Spins and Ladbrokes, in relation to integrity and fairness in their operations.
Issues with Gala Spins:
I participated in a game where I won £*. However, the platform claims this was under "free play," which contradicts the evidence I have. My screenshot clearly shows no indication of free play, supporting my claim that the winnings should be credited to my account.
Issues with Ladbrokes:
During a slot game, the result was settled before I had the chance to spin, indicating a violation of software integrity. This incident raises concerns about systemic issues within the platform.
I have documented all relevant communications and screenshots as evidence of these issues. Despite attempts to resolve these matters directly with the platforms, they remain unresolved.
I request your intervention to investigate these matters and ensure compliance with regulatory standards. Your assistance in ensuring fair play and transparency within these platforms is greatly appreciated.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
[Your Name]
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Make sure to fill in your personal details and any additional information before sending. Let me know if you need further assistance!
Write in email form
Subject: Formal Report of Integrity Issues with Gala Spins and Ladbrokes
Dear Sir/Madam,
I hope this message finds you well. I am writing to formally report issues I have experienced with two online gambling platforms, Gala Spins and Ladbrokes, concerning their integrity and fairness operations.
Issues with Gala Spins:
I participated in a game where I won £*. However, the platform claims this was under "free play," which contradicts the evidence I possess. My screenshot clearly shows no indication of free play, supporting my claim that the winnings should be credited to my account.
Issues with Ladbrokes:
During a slot game, the result was settled before I had the chance to spin, indicating a violation of software integrity. This incident raises concerns about systemic issues within the platform.
I have documented all relevant communications and screenshots as evidence of these issues. Despite attempts to resolve these matters directly with the platforms, they remain unresolved.
I request your intervention to investigate these matters and ensure compliance with regulatory standards. Your assistance in ensuring fair play and transparency within these platforms is greatly appreciated.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
[Your Name]
[Your Address]
[City, Postal Code]
[Email Address]
[Date]
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Please fill in your personal details and any additional information before sending. Let me know if you need further assistance!