Resolving Ezpass Penalty Charges

Summary

To resolve EZPass penalty charges, gather all receipts and proof of money order payments. Contact EZPass customer service to dispute the charges, providing evidence of payment. If unresolved, file a formal complaint with the NJ E-ZPass Customer Service Center and escalate to the New Jersey Turnpike Authority if necessary. Consider reaching out to consumer protection agencies or the Better Business Bureau for further assistance.

Full Conversation

I have the save money orders, but why the extra charges payment for tolls need to be sent through mail but EZpass still sends out penalty charges which is open charges still.

It sounds frustrating dealing with those extra charges! Here's what you can do:
- Gather all receipts and proof of money order payments.
- Contact EZPass customer service to dispute the charges.
- Explain that you've already paid the tolls and provide evidence.
- Ask for clarification on why the extra charges were applied.
Would you like more information on how to escalate this issue?

yes

Sure! Here are some steps to escalate the issue with EZPass:
- Document Everything: Keep a detailed record of all communications with EZPass, including dates, names, and content of conversations.
- File a Formal Complaint: If customer service doesn't resolve the issue, file a formal complaint with the NJ E-ZPass Customer Service Center.
- Contact the New Jersey Turnpike Authority: If necessary, escalate the complaint to the New Jersey Turnpike Authority.
- Seek Help from Consumer Protection Agencies: Reach out to consumer protection agencies or the Better Business Bureau for further assistance.
Would you like any specific contact details for these organizations?

yes

Case Rating: *
Sure! Here are some contact details that might help you escalate your issue with EZPass:

NJ E-ZPass Customer Service Center

Phone: *-*-AUTO-TOLL (*-*-*-*)
Website: www.ezpassnj.com

New Jersey Turnpike Authority

Phone: (*) *-*
Address: PO Box *, Woodbridge, NJ *-*
Website: www.njta.com

Better Business Bureau

Website: www.bbb.org
Would you like any further assistance?