Imvu Room Removal Issue

Summary

If your IMVU rooms were removed despite following guidelines, you may have legal recourse under Wisconsins Deceptive Trade Practices Act. Document all interactions, save receipts, and consider contacting a local consumer protection attorney for advice. Filing a complaint with the Wisconsin Department of Agriculture, Trade and Consumer Protection is also an option.

Full Conversation

So I've been playing this App called IMVU I love and enjoy it but..... I've been creating rooms for people to join and chat with others. A week ago my rooms were taken out of the related section they were in. I contacted support and they said * out of * of my rooms had a issue with the description. I changed the description and contacted again then they said they have restored my room because I fixed the issue. I waited a day and my rooms are still not in the related section the are supposed to and we're in, even the ones not flagged were taken out which was never told in any terms would happen if a issue occurs. I contacted again and again these times they kept telling me to "delete and re create the room " so I have bought * rooms waste money into their app for my issue to fix because they told me it would if I buy these rooms and they did not fix the issue. Since then I've been trying to get ahold of a supervisor and I ask they either end the chat or say they are busy. I have over * rooms on the app over $* put into the app for decorating them. I've been going through stuff irl and creating these rooms has been my way out please lmk if there is a way to do something about i
Hello ****, it sounds like you're dealing with an issue related to consumer rights. May I know your location to better assist you?
Madison Wisconsin
Hello ****! Based on your location (Madison, Wisconsin), you might have some legal recourse under Wisconsin's Deceptive Trade Practices Act. Here's what it covers:
- False advertising
- Unfair competition
- Fraudulent representations
If you believe the App's actions fall under these categories, you may consider filing a complaint with the Wisconsin Department of Agriculture, Trade and Consumer Protection.
Help please.
Hello ****, in Wisconsin, the Consumer Protection Act (Wis. Stat. ยง *.*) protects consumers from false advertisements or representations. If IMVU misrepresented their service, you might have a case. Consider:
- Documenting all interactions
- Saving receipts and any related evidence
- Contacting a local consumer protection attorney for advice.