Summary
If you are facing a dispute over undelivered products, consider re-disputing the charge with your bank, providing any new evidence. You can also file a complaint with the Arizona Attorney Generals office for guidance specific to businesses in Arizona. If you prefer not to spend money on legal fees, explore legal aid options such as Community Legal Services, Southern Arizona Legal Aid, or DNA Peoples Legal Services for assistance. Use text screenshots, bank statements, and any discrepancies in signed forms as evidence to support your case.Full Conversation
On Jan 27th, I visited Earth Tech Spa, where a consultant introduced me to some products and convinced me to open a Synchrony Bank Care Credit account, saying I could make monthly payments. I trusted her and signed a form, not realizing it said "no refunds." I did ask if I could return the product if I didn’t like it, and she said yes. Later, I wanted to cancel and disputed the charge with the bank, as I never received the product and the consultant stopped replying. I provided text screenshots, but the vendor submitted a signed form and an invoice, claiming they shipped the product. That’s false—I told her not to ship as I’d pick it up after returning from a trip. I never received anything. After the dispute closed in their favor, I texted her again—she said she’s on vacation and would follow up in a week. My first payment is due May *. Can I re-dispute since I never got the product? It’s $*, and neither she nor Earth Tech Spa are responding. What are my options?
Hey ****! This seems like a frustrating situation. Here are some options you might consider:
- Re-dispute the Charge: Contact Synchrony Bank again to re-dispute the charge, providing any new evidence or information.
- Consumer Complaint: File a complaint with the Texas Attorney General's Consumer Protection Division.
- Small Claims Court: Consider taking legal action in small claims court if the dispute isn't resolved.
Would you like assistance connecting with local lawyers who can help with your case?
But what documents do I have in my favor? I don't have any proofs from my end. And I don't want to spend money again or courts, lawyers and stuff
Hey ****! It sounds like you're in a tough spot, but here are a few suggestions:
- Text Screenshots: Use your text screenshots as evidence of your communication attempts.
- Bank Statements: Provide any bank statements showing the disputed charge.
- Form Details: Highlight any discrepancies in the signed form or invoice.
If you need legal help without spending money, consider reaching out to legal aid organizations for guidance. Would you like more information on that?
yes
Case Rating: *
Hey ****! Here are some legal aid options in Texas that might be able to assist you without any cost:
- Texas Legal Services Center: Provides free legal services and resources.
- Legal Aid of NorthWest Texas: Offers free civil legal assistance.
If you need further assistance or have more questions, feel free to ask!
but the spa is in Arizona
Case Rating: *
Hey ****! Since the spa is in Arizona, you might also consider filing a complaint with the Arizona Attorney General's office. They can provide guidance specific to businesses operating in Arizona. Let me know if you need more information on how to do that!
yeah legal aid options in arizona
Case Rating: *
Here are some legal aid options in Arizona that might help you:
- Community Legal Services: Offers free or low-cost legal assistance in civil cases.
- Southern Arizona Legal Aid: Provides legal services to eligible clients.
- DNA People's Legal Services: Assists underserved communities.
Feel free to reach out to them for more guidance!
TRY ME!
Start a new chat