Summary
You may have a claim under the Consumer Rights Act 2015 if the kennel service wasnt provided with reasonable care. Check the contract for deposit refund policies. If dissatisfied, consider writing a formal complaint to the kennel, using Alternative Dispute Resolution (ADR) services, or pursuing a case in Small Claims Court. Your success in court may depend on the evidence you provide, such as communication records or witness statements. Without evidence, ADR might be a more viable option. Mediation, arbitration, and conciliation are ADR services available in England.Full Conversation
what are my UK legal rights in this situation? I recently booked my dog up for kennel boarding and paid *% deposit to reserve the dates. I then used their day care service as a trial to see if they were any good. I was not happy with their care on the daycare and my dog came home unwell. Can i get the *% deposit back for the kennel care that is 10 days away?
Hey ****! Here are some general points regarding your situation in England:
- You may have a claim under the Consumer Rights Act * if the service wasn't provided with reasonable care and skill.
- Check the terms and conditions of the contract for deposit refund policies.
- Consider speaking with the kennel directly about your concerns.
Would you like more information about pursuing a formal complaint or legal action?
yes please
To pursue a formal complaint or legal action, consider the following steps:
- Formal Complaint: Write a detailed complaint to the kennel outlining your concerns and request a refund. Include any evidence, like vet reports, if your dog was unwell.
- Alternative Dispute Resolution (ADR): If the kennel doesn't resolve the issue, you might use ADR services, such as mediation.
- Small Claims Court: If other methods fail, you can take your case to the Small Claims Court. The process is straightforward but ensure you have all necessary evidence.
Would you like more information on any of these steps?
my dog came home unwell but didnt need a vets. They refute all my claims. Deposit was non-refundable. Any chance of me winning in the small claims court?
Case Rating: *
Your chance of winning in small claims court may depend on the evidence you provide, such as proving the service was not provided with reasonable care. If you have any additional documentation or evidence, it could strengthen your case. Would you like more guidance on gathering evidence or preparing for court?
yes, what kind fo evidence
Case Rating: *
To strengthen your case in small claims court, consider gathering the following evidence:
- Photos or videos of your dog's condition after the daycare.
- Witness statements from others who observed the condition of your dog.
- Any communication with the kennel discussing your dissatisfaction.
- Documentation of the service agreement and terms.
Would you like more guidance on preparing these documents or any other assistance?
I dont have any evidence. it will bemy word against theres
Case Rating: *
In a "word against theirs" scenario, it's crucial to focus on any available documentation and communication with the kennel. While a lack of evidence can make the case challenging, gathering any related documents and attempting ADR might still be worthwhile. Pursuing small claims court could be difficult without evidence, but it's not impossible if you can present a strong verbal account. If you need more assistance, feel free to ask!
what ADR services are there?
Case Rating: *
In England, ADR services can include:
- Mediation: A neutral third party helps both sides reach a mutually acceptable solution.
- Arbitration: An independent arbitrator makes a binding decision on the dispute.
- Conciliation: Similar to mediation but more legally binding.
These services are available through organizations like the Civil Mediation Council. Would you like more details on any of these options?
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