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Dispute Lost Package Charges
Summary
If your returned items were lost in transit and the merchant refuses to assist, you can dispute the charges with your credit card provider. Use a formal letter including transaction details, tracking information, and any correspondence with the merchant. Attach relevant documents like receipts and tracking info. This can help initiate an investigation and potentially resolve the issue.Full Conversation
How to write a letter to credit card provider to dispute charges for lost returned packages?
To help you draft a letter to your credit card provider to dispute charges for lost returned packages, here is a template you can use:
---
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]
[Credit Card Provider's Name]
[Billing Inquiries Department]
[Provider's Address]
[City, State, ZIP Code]
Subject: Dispute of Charges for Lost Returned Packages
Dear [Credit Card Provider's Name],
I am writing to formally dispute the charges on my credit card account [Account Number] for the items that were returned but subsequently lost. The details of the disputed charges are as follows:
- **Date of Transaction:** [Date]
- **Amount:** $[Amount]
- **Merchant:** [Merchant Name]
- **Description of Item(s):** [Description]
I returned the items on [Return Date] using [Shipping Carrier], and the return tracking number is [Tracking Number]. According to the tracking information, the package was lost in transit and never reached the merchant.
Enclosed, please find:
- A copy of the receipt for the returned items.
- The tracking information from [Shipping Carrier].
- Any correspondence with the merchant regarding
---
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]
[Credit Card Provider's Name]
[Billing Inquiries Department]
[Provider's Address]
[City, State, ZIP Code]
Subject: Dispute of Charges for Lost Returned Packages
Dear [Credit Card Provider's Name],
I am writing to formally dispute the charges on my credit card account [Account Number] for the items that were returned but subsequently lost. The details of the disputed charges are as follows:
- **Date of Transaction:** [Date]
- **Amount:** $[Amount]
- **Merchant:** [Merchant Name]
- **Description of Item(s):** [Description]
I returned the items on [Return Date] using [Shipping Carrier], and the return tracking number is [Tracking Number]. According to the tracking information, the package was lost in transit and never reached the merchant.
Enclosed, please find:
- A copy of the receipt for the returned items.
- The tracking information from [Shipping Carrier].
- Any correspondence with the merchant regarding
I ordered * items online and for some reasons I returned them, but the items were lost on the way back to the warehouse as I contacted UPS to confirmed about that and suggested me to inform the merchant to file a claim and initiate the investigation as I cannot do that for the merchant. I reported the problem to the merchant but they refused to do anything and insisted the items are still on the way to warehouse, required me to wait but not offering any time frame to wait. As i know if the warehouse don't received and sign for the items, the merchant will not refund to me. In this case, I really don’t know what I can do?!
To address your issue, you can consider disputing the charges with your credit card provider. Here's a template for your dispute letter:
---
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]
[Credit Card Provider's Name]
Billing Inquiries Department
[Provider's Address]
[City, State, ZIP Code]
Subject: Dispute of Charges for Lost Returned Packages
Dear [Credit Card Provider's Name],
I am writing to formally dispute the charges on my credit card account [Account Number] for the items that were returned but subsequently lost. The details of the disputed charges are as follows:
- **Date of Transaction:** [Date]
- **Amount:** $[Amount]
- **Merchant:** [Merchant Name]
- **Description of Item(s):** [Description]
I returned the items on [Return Date] using UPS, and the return tracking number is [Tracking Number]. According to UPS, the package was lost in transit and never reached the merchant.
Enclosed, please find:
- A copy of the receipt for the returned items.
- The tracking information from UPS.
- Any correspondence with the merchant regarding the lost package.
Please investigate this matter and
---
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]
[Credit Card Provider's Name]
Billing Inquiries Department
[Provider's Address]
[City, State, ZIP Code]
Subject: Dispute of Charges for Lost Returned Packages
Dear [Credit Card Provider's Name],
I am writing to formally dispute the charges on my credit card account [Account Number] for the items that were returned but subsequently lost. The details of the disputed charges are as follows:
- **Date of Transaction:** [Date]
- **Amount:** $[Amount]
- **Merchant:** [Merchant Name]
- **Description of Item(s):** [Description]
I returned the items on [Return Date] using UPS, and the return tracking number is [Tracking Number]. According to UPS, the package was lost in transit and never reached the merchant.
Enclosed, please find:
- A copy of the receipt for the returned items.
- The tracking information from UPS.
- Any correspondence with the merchant regarding the lost package.
Please investigate this matter and
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