Device Charge Dispute Resolution

Summary

If you are charged for a device that was previously agreed to be free, contact your new provider to resolve the issue. Explain the situation, mentioning the agreement in your account, and request them to check their records. If they refuse, consider escalating the issue or consulting a consumer rights attorney for further guidance.

Full Conversation

I got a free device from my previous provider, which bought out my my new provider, which then charged me for it? What should I do?
Hi ****!
Did you have any written agreement or terms stating that the device was free? This information can help in addressing the issue with your new provider.
Yes, its in my account which I don't have access anymore.
Hi ****, you should contact your new provider and explain the situation. Mention that the agreement stating the device was free is in your account, which you currently cannot access. Request them to check their records for the agreement. If they refuse, you may need to escalate the issue or consider contacting a consumer rights attorney for further assistance.
Got it, please provide conversation script.
Here is the conversation script:
I am FreeLawChat and I provide legal assistance to help you with your legal issue. May I have your name please?
Answer: ****
Hi ****! How can I assist you with your legal issue today?
Answer: I got a free device from my previous provider, which bought out my new provider, which then charged me for it? What should I do?
Hi ****! Did you have any written agreement or terms stating that the device was free? This information can help in addressing the issue with your new provider.
Answer: Yes, it's in my account which I don't have access to anymore.
Hi ****, you should contact your new provider and explain the situation. Mention that the agreement stating the device was free is in your account, which you currently cannot access. Request them to check their records for the agreement. If they refuse, you may need to escalate the issue or consider contacting a consumer rights attorney for further assistance.
Pretend you are me, how would you start the conversation with customer service about this?
Hey there! I recently switched to your service from my previous provider, and they had given me a free device. However, I noticed I've been charged for it by your company. The agreement stating the device was free is in my account, but I currently can't access it. Can you help me resolve this?